Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Jessyca Laing

Rochester,NY

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

18
18
years of professional experience

Work History

Store Manager

Rainbow Shops
Rochester, NY
01.2012 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.

Store Manager

Popeyes
Rochester, NY
02.2003 - 08.2008
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.

Store Clerk

Big Lots
Rochester, NY
05.1998 - 05.2000
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting and stocking merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests

Education

No Degree - GED/ RETESTING FOR GED iN A FEW MONTHS

Greece Community Education
200 Alcott RD

Skills

  • Sales Tracking
  • Decision Making
  • Department Oversight
  • Administrative Management
  • Training Management
  • Budget Control
  • Team Leadership
  • Supplier Monitoring
  • Staff Scheduling
  • Goal Setting
  • Recruitment and Hiring
  • Records Organization and Management
  • Customer Service Management
  • Employee Motivation
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Rainbow Shops
01.2012 - Current

Store Manager

Popeyes
02.2003 - 08.2008

Store Clerk

Big Lots
05.1998 - 05.2000

No Degree - GED/ RETESTING FOR GED iN A FEW MONTHS

Greece Community Education

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Jessyca Laing