Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JESSYCA LATIMER

Evanston,Illinois

Summary

Diligent Account Director with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Director

CVS Health
06.2021 - 10.2024
  • Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
  • Applied business and marketing knowledge to develop briefs and pitches for customer projects.
  • Managed $250M+ in annual drug spend, budgeting for multiple accounts, ensuring optimal allocation of resources for maximum impact.
  • Developed comprehensive account plans to align client objectives with actionable strategies for success.
  • Maintained up-to-date knowledge of industry trends and best practices, offering valuable insights to clients seeking competitive advantages.
  • Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
  • Maximized client retention rates by regularly reviewing account performance and making data-driven recommendations for improvement.
  • Reviewed competitor offerings to inform strategic planning efforts and ensure differentiation in crowded markets.
  • Delivered compelling presentations to executive-level stakeholders, effectively communicating value proposition of services.
  • Managed accounts to retain existing relationships and grow share of business.

Account Manager

CVS HEALTH
10.2019 - Current
  • Manage day-to-day client support activities related to clients' pharmacy benefit plans, including setting up new plans, optimizing plan changes, analyzing routine to complex client or participant issues, and driving practical solutions
  • Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Serve as a strategic business partner and primary contact for internal account team, clinical, and customer care departments

Inside Sales Executive

HUMANA (Acquirent, LLC)
09.2017 - 12.2018
  • Responsible for driving health, life and ancillary product sales to small business segment (2-50 and 51-99)
  • Transitioned healthcare.gov marketplace accounts to fully-insured employer groups with 80% retention
  • Key accomplishments: Recognized monthly for exceeding individual sales targets; maintained cross-sales success above 50%; 'Top Producer' award 2018
  • Implemented creative tactics to re-engage dormant leads, resulting in increased conversion rates and additional revenue for the company.
  • Increased sales revenue by consistently meeting and exceeding monthly quotas in a fast-paced inside sales environment.
  • Kept detailed records of all customer interactions and transactions using CRM software, ensuring seamless communication across departments.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.

Education

Bachelor of Arts - Asian and Middle Eastern Studies & Communications

Northwestern University
Evanston, Illinois
01.2005

Skills

  • Leadership & team building
  • Travel & territory management
  • Account Management
  • Retention & growth
  • Planning & implementation
  • Problem solving & organization
  • Software proficiency - MS: PowerPoint, Excel, Outlook
  • Account Management
  • Teamwork and Collaboration
  • Client Relationship Management
  • Account oversight
  • Goals and performance
  • Sales Reporting
  • Strategic Account Planning
  • Contract Negotiation
  • Territory Management
  • CRM proficiency - Salesforce, MS Dynamics
  • Systems and software expertise

Certification

  • Life and Health Insurance License - [State] Department of Insurance.

Timeline

Account Director

CVS Health
06.2021 - 10.2024

Account Manager

CVS HEALTH
10.2019 - Current

Inside Sales Executive

HUMANA (Acquirent, LLC)
09.2017 - 12.2018

Bachelor of Arts - Asian and Middle Eastern Studies & Communications

Northwestern University

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JESSYCA LATIMER