Jessyca Moore
Justin,TX
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top performing producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
22
22
years of professional experience
Work History
Director, Time Processing
AMN Healthcare
11.2021 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Senior Manager, Time Processing
AMN Healthcare
10.2019 - 10.2021
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Examined monthly financials to determine business operating capacity.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Responded to customer inquiries and requests related to insurance products and membership.
Manager, Time Processing
AMN Healthcare
08.2015 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Manager, Housing and Travel
AMN Healthcare
07.2010 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Negotiated and administered leasing and service contracts for staffing business related to housing and travel.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built and managed processes for tracking and monitoring department performance.
- Created reports, presentations and other materials for executive staff.
Logistics Manager
Staff Care, An AMN Healthcare Company
03.2003 - 07.2010
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Logistics Coordinator
Med Travelers, An AMN Healthcare Company
08.2001 - 02.2003
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to housing and travel situations for Healthcare Providers
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Administered 3555 new contracts for Healthcare Providers
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Negotiated and reviewed contracts to protect customer interests.
- Adhered to legal and contractual requirements for compliant contract processes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Audited timesheets and payroll records for accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Assisted with recruitment and onboarding of new employees.
- Processed timecards and payroll data for team of employees.
Education
Bachelor of Arts - Hospital Administration
Capella University
Virtual05.2027
High School Diploma -
Uncompromising Faith Academy
Grand Prairie, Texas06.1994
Skills
- Lean Six Sigma Green Belt
- Negotiation
- Recruiting and Hiring
- Hiring and Retention
- Operational Reporting
- Budgetary Controls
- Budget Management
- Business Planning
- Cost Containment
- Operation Monitoring
- Productivity Improvement
- Client Relations
- Cross-Functional Communication
- Data Evaluation
- Leadership
- Performance Monitoring and Evaluation
- Staff Development
- Employee Relations
- Cultural Awareness
- Business Administration
- Regulatory Compliance
- Business Intelligence
- Project Planning
- Microsoft Office Suite Expertise
- Employee Motivation
- Process Improvement
- Customer Relationship Management
- High-Pressure Environments
- Budgeting and Cost Control
- Assignment Delegation
- Finance Understanding
- Continuous Improvements
- Systems Implementations
- Planning and Implementation
- Management Training
- Microsoft Office Expertise
Timeline
Director, Time Processing
AMN Healthcare
11.2021 - Current
Senior Manager, Time Processing
AMN Healthcare
10.2019 - 10.2021
Manager, Time Processing
AMN Healthcare
08.2015 - 09.2019
Manager, Housing and Travel
AMN Healthcare
07.2010 - 07.2015
Logistics Manager
Staff Care, An AMN Healthcare Company
03.2003 - 07.2010
Logistics Coordinator
Med Travelers, An AMN Healthcare Company
08.2001 - 02.2003
Bachelor of Arts - Hospital Administration
Capella University
High School Diploma -
Uncompromising Faith Academy
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