Jessyca Simmons
Feasterville,PA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
6
6
years of professional experience
Work History
Caregiver
CareSense Home Health Care
Newtown, PA
01.2023 - 09.2024
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Contributed to case reviews of client status and progress.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained clean and well-organized environment for client happiness and safety.
- Participated in team meetings regarding client progress or concerns raised by family members.
Lead Barista
Dunkin' Donuts
Penndel, PA
02.2019 - 12.2021
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ordered supplies, equipment and ingredients as needed.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Conducted weekly meetings with baristas to discuss any concerns or issues they had encountered throughout the week.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06-2018
Skills
- Progress Documentation
- Multitasking and Organization
- Problem-Solving
- Strong Ethics
- Time Management
- Dependable and Responsible
- Records Management
- Medication coordination
- Mobility Assistance
- Compassionate client care
- HIPAA Compliance
- Care Plan Management
Timeline
Caregiver
CareSense Home Health Care
01.2023 - 09.2024
Lead Barista
Dunkin' Donuts
02.2019 - 12.2021
High School Diploma -
Neshaminy High School
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