Jessyca Villalobos

• Lead strategic initiatives and day to day operations in facilities management for Wharton's 1M sq. ft. campus across 9 buildings, ensuring alignment with long-term goals and sustainability objectives.
• Influence and contribute to a $15M budget, driving operational efficiency and cost savings through financial oversight, vendor management, and process improvements.
• Lead cross-functional collaboration with Division of Public Safety, Facilities and Real Estate Services, Aramark, Allied Universal, all Wharton Departments, etc. overseeing small & capital projects and ensuring timely completion.
• Implement sustainability programs such as incorporating student Eco Reps and composting initiatives, directly contributing to Wharton's sustainability goals.

• Supervised front desk and mail operations, enhancing support for building managers' operational goals.
• Implemented Smartsheet at front desk to track incoming calls and emails, creating dashboards to measure KPIs.
• Established centralized repository for key links, vendor information, and critical facilities data.
• Standardized security access controls information for card readers and building entry procedures.

(2017 – 2022)

• Directed multi-site operations for eight University of Pennsylvania schools, overseeing facilities, custodial, and event services across academic, dental, medical, and residential buildings.
• Managed annual budgets exceeding $10M, aligning operational performance with institutional standards, cost containment targets, and compliance with university policies.
• Supervised and mentored a 100+ member workforce, developing cross-training programs and improving retention through career progression pathways.
• Established the District Safety Committee and implemented pandemic response protocols that reduced workplace incidents and maintained continuity during COVID-19 and afterwards.
• Partnered with clients and university leadership on sustainability initiatives, integrating waste reduction, recycling, and composting programs across facilities.
• Recognized for excellence in client relations and contract renewals, maintaining high client satisfaction scores and driving account growth.

(2015 – 2017)

• Managed operations for a 43-acre multi-use property, including custodial, logistics, and game-day support for over 70 annual events.
• Controlled a $1M+ operating budget, implementing cost-control strategies that reduced overtime spending by 10% and improved procurement efficiency.
• Created standardized workflows and inventory controls, leading to a 20% improvement in service response times.
• Supervised unionized staff, ensuring compliance with labor agreements and fostering a culture of accountability and respect.
• Collaborated with senior leadership to modernize training programs, improving employee performance evaluations and engagement.

(2014 – 2015)

• Oversaw 350+ frontline and supervisory staff across a high-traffic venue, ensuring operational readiness and compliance with client standards.
• Developed quality assurance audits and daily inspection procedures that improved performance metrics.
• Partnered with procurement and logistics to streamline supply ordering, resulting in reduction in material waste.
• Built strong client relationships through responsiveness, professionalism, and consistent delivery of service excellence.

• Strategically led business operations, achieving client retention and exceeding performance goals.
• Managed financial operations, including budgeting and compliance with federal and state regulations.