Jessyca Yother
McGehee,AR
Summary
Adept in pottery design and teamwork, I significantly enhanced production efficiency at Miller's Mud Mill. My diverse background, from managing high-stress situations as a dispatcher to providing exceptional customer service in retail and hospitality, showcases my organizational skills and ability to multitask. Achievements include developing custom glazes and improving customer satisfaction through personalized solutions.
Overview
14
14
years of professional experience
Work History
Potter
Miller's Mud Mill
02.2019 - 02.2023
- Increased production efficiency by streamlining the creation process for various clay designs.
- Maintained a clean and organized workspace to optimize productivity and ensure safety standards were met.
- Assisted customers with selecting the perfect pottery piece, leading to higher customer satisfaction and repeat business.
- Troubleshot issues with kiln firing processes, ensuring optimal results for each batch of pottery produced.
- Prepared clay materials for use, ensuring consistency and quality across all pottery products.
- Efficiently managed multiple projects simultaneously while adhering to strict deadlines without compromising craftsmanship or quality control measures.
- Developed custom glazes for clients, creating one-of-a-kind pieces tailored to their specific preferences.
- Managed inventory of raw materials and finished products, maintaining adequate stock levels while minimizing waste.
- Operated jigger machines to form bowls, cups, plates and saucers.
Caregiving
10.2013 - 02.2019
Had my second daughter and made the decision to be a stay at home mom.
Retail Sales Consultant
AT&T
09.2013 - 10.2013
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Caregiving
09.2012 - 09.2013
Had my first daughter
Potter
Miller's Mud Mill
02.2010 - 09.2012
- Increased production efficiency by streamlining the creation process for various ceramic designs.
- Established lasting relationships with suppliers to secure high-quality materials at competitive prices for continuous production success.
- Maintained a clean and organized workspace to optimize productivity and ensure safety standards were met.
- Assisted customers with selecting the perfect pottery piece, leading to higher customer satisfaction and repeat business.
Dispatcher
McGehee Police Dept
09.2009 - 02.2010
- Assisted callers with medical emergencies, providing critical pre-arrival instructions until paramedics arrived on scene.
- Managed crisis situations calmly, providing clear directions to officers under pressure while following established protocols.
- Conducted quality assurance checks on recorded calls, identifying areas for improvement and providing feedback to fellow dispatchers.
- Continuously updated knowledge of local geography, landmarks, and street systems to provide precise directions to responding officers.
- Enhanced emergency response times by efficiently prioritizing and dispatching police units to incidents.
- Supported officer safety by maintaining constant communication with responding units during emergencies.
- Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Waitress
Pizza Inn
05.2009 - 09.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Mcgehee High School
05.2009
Skills
- Attention to Detail
- Pottery Design
- Hand Building
- Teamwork and Collaboration
- Time Management
- Multitasking
- Organizational Skills
Timeline
Potter
Miller's Mud Mill
02.2019 - 02.2023
Caregiving
10.2013 - 02.2019
Retail Sales Consultant
AT&T
09.2013 - 10.2013
Caregiving
09.2012 - 09.2013
Potter
Miller's Mud Mill
02.2010 - 09.2012
Dispatcher
McGehee Police Dept
09.2009 - 02.2010
Waitress
Pizza Inn
05.2009 - 09.2009
Mcgehee High School