Jessye Shearer
Mesa,AZ
Summary
Adept at blending hard skills like Hair Styling and soft skills such as team leadership, demonstrated through mentoring at Avalon Institute and enhancing team performance in the US Army. Achieved high customer satisfaction across roles by leveraging expertise in sanitation practices and effective communication, significantly contributing to employer success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Cosmetology-student
Avalon Institute
09.2024 - Current
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Utilized advanced knowledge of color theory and mixing to create precise hair color formulations that achieved desired results consistently.
- Educated clients on proper hair care routines or product usage tips during appointments resulting in improved overall hair health between salon visits.
- Delivered exceptional makeup application services for special events like weddings or photo shoots while adhering to unique style preferences and requirements.
- Developed creative techniques to provide clients with latest hairstyles.
- Styled hair, makeup and nails for customers for special events and occasions.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Sous Chef
Pietro's Fine Italian Dining
03.2024 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
- Disciplined and dedicated to meeting high-quality standards.
Rideshare Driver
Lyft
11.2016 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Delivery Driver
Domino's Pizza
05.2015 - 11.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
Store Manager
Things Remembered
09.2014 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
35F - Intelligence Analyst
US Army
04.2010 - 11.2014
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Developed standard operating procedures for intelligence operations and activities.
- Created useful and timely intelligence products to support field operations.
- Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
- Enhanced team performance by leading training sessions on advanced analytical techniques and software applications.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities.
- Enabled more informed decision-making processes by translating complex data into easily digestible visuals for non-analyst stakeholders.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Developed intelligence assessments for high-level government officials and stakeholders.
- Mitigated risks associated with information security breaches through adherence to established protocols for handling classified materials.
- Briefed upper-level personnel on emerging threats.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
Education
Penrose Academy
Scottsdale 05.2016 - 11.2016
Earl's Academy of Beauty
Phoenix, AZ 04.2009 - 09.2009
Associate of Arts - Criminal Justice
Phoenix College
Phoenix, AZ12.2014
Associate of Arts - Intelligence Operations
Cochise College
Sierra Vista, AZ12.2014
Skills
Hair Styling
Sanitation Practices
Blowout Techniques
Highlighting methods
Haircutting techniques
Makeup Application
Shampooing and Conditioning
Scalp Massage
Clipper and Trimmer Operation
Timeline
Cosmetology-student
Avalon Institute
09.2024 - Current
Sous Chef
Pietro's Fine Italian Dining
03.2024 - Current
Rideshare Driver
Lyft
11.2016 - Current
Penrose Academy
05.2016 - 11.2016
Delivery Driver
Domino's Pizza
05.2015 - 11.2016
Store Manager
Things Remembered
09.2014 - 05.2015
35F - Intelligence Analyst
US Army
04.2010 - 11.2014
Earl's Academy of Beauty
04.2009 - 09.2009
Associate of Arts - Criminal Justice
Phoenix College
Associate of Arts - Intelligence Operations
Cochise College
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