Summary
Overview
Work History
Skills
Certification
Timeline
GeneralManager

Jessye Zambrano

Los Angeles,CA

Summary

Dynamic General Manager with a proven track record at El Pollo Loco, excelling in operations management and leadership. Spearheaded initiatives that boosted sales and enhanced customer satisfaction while implementing effective inventory systems. Recognized for fostering team collaboration and driving continuous improvement, ensuring financial stability and long-term growth.

For the franchisee I work for, I'm in charge of the store with the highest sales volume. I've passed inspections twice with no errors, hanging perfect scores.

My turnover is at 90%.

I'm responsible for managing the scorecard board in the company leading the meeting for over 3 years.


Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

El Pollo Loco
03.2016 - Current
  • Developed operational procedures to enhance workflow efficiency.
  • Assisted in managing daily business operations and team activities.
  • Learned inventory management practices to ensure stock availability.
  • Supported staff training initiatives to improve customer service standards.
  • Implemented scheduling systems for optimal resource allocation.
  • Collaborated with departments to streamline communication processes.
  • Researched and analyzed market trends to inform strategic decisions.
  • Contributed to project planning, ensuring alignment with organizational goals.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

General Manager

Mcdonals
02.2005 - 01.2014
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

General Manager

El Pollo Loco
03.2016 - Current

General Manager

Mcdonals
02.2005 - 01.2014

Similar Profiles

CREATE PROFILE
Jessye Zambrano