Jessyka Lucia
Glocester,Rhode Island
Summary
Thank you for the opportunity to apply for this role at your company. After reviewing your job description, it is clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with this role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I have the privilege for working for Fidelity Investments as a Financial Service associate, where I learned the valuable professional skills such as customer satisfaction, cross-functional team building and leadership. I also have worked for Marylou's coffee. I was a manager there for 5 years while also waitressing and partaking in school full time. In both my academic and professional life, I have been consistently praised as focused by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven creative thinking, problem-solving and management skills, which I hope to leverage into this role at your company. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 401-300-9713 or via email at Jessykalucia@icloud.com to arrange for a convenient meeting time. Thank you for your consideration, and I look forward to hearing from you soon.
Overview
2
2
years of professional experience
Work History
Business Owner
Topcoat Sealcoating LLC
09.2023 - Current
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Financial Customer associate
Fidelity Investments
05.2022 - Current
- I help customers feel more confident, make clearer decisions, and achieve their own financial dreams
- I assist with a broad range of needs including answering questions about account balances and helping to make withdrawals, transfer funds, or find resources
- Ability to establish rapport and relationships through effective communication
- Listening and compassion skills to support the challenges of our diverse customers
- Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
- Handle a variety of situations and conversations driving towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring energy and passion to the team
Server
Georges Breakfast and Lunch
- Attending to customers, taking orders, cleaning tables and sanitation, organization, opening/closing side work
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Increased sales significantly by upselling higher-end products to customers
- Answered customers' questions, recommended items, and recorded order information
- Inspected dishes and utensils for cleanliness
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
Manager
Marylous Coffee
- Team leading skills, exceptional customer service, schedule making, ability to solve problems, bookwork, placing orders for inventory, counting inventory
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Directed staff and managed annual capital budget
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Established and updated work schedules to account for changing staff levels and expected workloads
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
- Recorded inventory sales into organization's weekly income report.
Server
Athens Diner
- Attending to customers, taking orders, cleaning tables and sanitation, organization, opening/closing side work
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Increased sales significantly by upselling higher-end products to customers
- Answered customers' questions, recommended items, and recorded order information
- Inspected dishes and utensils for cleanliness
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
Cashier/ Service desk
The Home Depot
- Ensured excellent customer service
- Clear communication skills, attentive, knowledge of products, time management
- Knowledge in a wide variety of computer programs.
Education
Bachelors of Business Administration - marketing
Southern New Hampshire University
High School Diploma -
Ponaganset High School
North Scituate, Rhode Island06.2015
Skills
- Communication
- Problem-solving
- Research
- Collaboration
- Attention to detail
- Microsoft Excel
- Multitasking and Prioritization
- Market Research
- Merchandising
- Marketing
- Payroll
- Budgeting
- Editing
- Adobe Creative Suite
- Marketing, advertising, and public relations
Contact Profile - Skills
- High Energy and Stamina
- Very friendly
- PPE Guideline Compliance
- Upselling and Cross Selling
- Staff Training
- Customer Service and Rapport
- Transactions and Cash Handling
- Service-Oriented
- Point of Sale Systems
- Food Safety Standards
- Order Accuracy and Delivery
- Cleaning and Sanitizing
- Team Player
- Decision Making
- Team Leadership
- Reliable and Responsible
References
- Shania Lomax, 401-719-6193, relaxlomax@aol.com
- Michelle Michalik, 401-259-6715, Mnmichalik@gmail.com
Timeline
Business Owner
Topcoat Sealcoating LLC
09.2023 - Current
Financial Customer associate
Fidelity Investments
05.2022 - Current
Server
Georges Breakfast and Lunch
Manager
Marylous Coffee
Server
Athens Diner
Cashier/ Service desk
The Home Depot
Bachelors of Business Administration - marketing
Southern New Hampshire University
High School Diploma -
Ponaganset High School
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