Jessyka Mamede
Kansas City,MO
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Goal-oriented caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
10
10
years of professional experience
Work History
Business Analyst
Visuaudio
07.2017 - 11.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Surveyed clients to ascertain requirements and expectations for product.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Created dashboards to monitor and track key performance indicators.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Optimized BI reporting capabilities for secure server environment.
- Queried teams to define intelligence needs, structuring subsequent information gathering efforts accordingly.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented data governance policies and procedures.
Aesthetician
Studio Beauty JM
03.2021 - 10.2023
- Cleaned and disinfected equipment to promote safe and sanitary environment.
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Studied ingredients in products to explain benefits to clients.
- Performed treatments and created and maintained records of treatment according to company policy.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Guided patients through process, explaining what to expect and how to follow up to improve results.
- Contacted patients to prepare for treatment, follow up after services and recommend promotions.
- Advised clients on proper home-care regimens.
- Created repeat business by developing long-term relationships with regular customers.
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Followed strict safety standards to protect clients from injury or infection.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Seller
Flor De Elis
01.2021 - 08.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Receptionist
Excellence Clinic
04.2015 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected payments, processed transactions and updated relevant records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Children's Psychology Assistant
Pontifical Catholic University Of Goiania
08.2014 - 03.2015
- Updated records and prepared reports to outline program actions, results and recommended improvements.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
- Led psychoeducational classes, workshops and seminars.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Freelancer
Timberland
10.2014 - 12.2014
- Collaborated with clients to define project requirements and deliverables.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Freelancer
Shopping Cidade Jardim
11.2013 - 01.2014
- Collaborated with clients to define project requirements and deliverables.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
Education
No Degree - Psychology
UNIVERSIDADE PAULISTA
Brasilia, Brazil12.2026
No Degree - Psychology
Pontifical Catholic University of Goiania
Goiania, Brazil12.2026
High School Diploma -
Anhanguera
Goiania, Brazil12.2013
Skills
- Consulting
- Release Planning
- Project Management
- Process Optimization
- Business Planning
- Technical Writing
- Strategic Planning
- Operations Analysis
- Competitive Analysis
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Timeline
Aesthetician
Studio Beauty JM
03.2021 - 10.2023
Seller
Flor De Elis
01.2021 - 08.2023
Business Analyst
Visuaudio
07.2017 - 11.2023
Receptionist
Excellence Clinic
04.2015 - 04.2017
Freelancer
Timberland
10.2014 - 12.2014
Children's Psychology Assistant
Pontifical Catholic University Of Goiania
08.2014 - 03.2015
Freelancer
Shopping Cidade Jardim
11.2013 - 01.2014
No Degree - Psychology
UNIVERSIDADE PAULISTA
No Degree - Psychology
Pontifical Catholic University of Goiania
High School Diploma -
Anhanguera