Jessyka Riggs
Henderson,NV
Summary
Proactive Administrative Clerk with extensive experience in database entry and maintaining strict confidentiality protocols. Expert in safeguarding sensitive information, supporting General Managers, and excelling in verbal and written communication. Bringing advanced typing skills, professionalism, and a strong commitment to customer service.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
Burke Williams Spa
03.2016 - Current
- Enters data into system and updates 100s of customer contacts with information to keep records about memberships current
- Safeguard sensitive information by maintaining strict confidentiality protocols when handling extremely sensitive cases, occasionally involving legal issues
- Maintains strict confidentiality of company documentation regarding sensitive complaints
- Daily enters data onto a weekly/monthly report
- Ensures company complaints are properly followed up with by General Managers within a timely manner
- Increases company revenue by 20% by efficiently addressing complaints
- Daily communicate with over 13 General Managers/Vice President of company via phone and email to discuss daily totals
- Safeguard sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Proofread and edit documents to fix errors
- Boost team productivity, organize monthly staff meetings to align on priorities, provide company updates to team and encourage positivity
Caregiver, Elderly
Self-employeed
01.2011 - 03.2016
- Maintained strict confidentiality regarding client's health/medical condition.
- Assisted clients with activities of daily living, encouraging independence and better quality of life.
- Efficiently assisting 2 clients at the same time, in the same household.
- Ran errands, cleaned house including managing laundry, completed weekly grocery shopping and cooked/prepared daily meals.
- Assisted with showering/bathing routines, getting clients dressed and provided medication reminders.
- Performed duties around the home to maintain cleanliness while respecting the patient's personal space and dignity.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04.2010
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Proficient in MS Word and Outlook
- Adequate in Excel
- Excels in Customer Service, Etiquette and Professionalism
Accomplishments
- Documented and resolved many issues between clients and on duty mangers which led to a peaceful resolution between parties.
- Supervised team of 10 staff members.
- Used Microsoft Excel to keep accurate record of complaints/negative company reviews/surveys
Timeline
Administrative Clerk
Burke Williams Spa
03.2016 - Current
Caregiver, Elderly
Self-employeed
01.2011 - 03.2016
High School Diploma -
Penn Foster Career School
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