Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessy Marie Garza

Mercedes

Summary

Dynamic leader and adept sales strategist with a proven track record at Tommy Hilfiger. Excelled in customer service and cash handling, significantly boosting sales through innovative merchandising and effective team training. Skilled in task delegation and fostering a flexible, high-performance environment. Achieved notable sales goals by harnessing both hard and soft skills to enhance customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Sales Associate

Tommy Hilfiger
08.2014 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Floor Supervisor

Tommy Hilfiger
11.2023 - 11.2024
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Lead Sales Associate

Tommy Hilfiger
04.2017 - 11.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

High School Diploma -

Mercedes High School
Mercedes, TX
06.2016

Skills

  • Customer service
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Shipment processing
  • Merchandising
  • Exceeds sales goals
  • Task Delegation

Timeline

Floor Supervisor

Tommy Hilfiger
11.2023 - 11.2024

Lead Sales Associate

Tommy Hilfiger
04.2017 - 11.2023

Sales Associate

Tommy Hilfiger
08.2014 - Current

High School Diploma -

Mercedes High School

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Jessy Marie Garza