Jestan Sands
Atlanta,US
Summary
Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as senior manager for high-end hotels. Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over 8 years as senior manager for five-star resorts.
Overview
16
16
years of professional experience
Work History
Store General Manager
Dormir The Escape Dba Club Candy ATL
Atlanta, United States
08.2020 - Current
- Participate in the planning and execution of fundraising activities
- Managed team by providing leadership, direction and continued development opportunities.
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability
- Direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Hired, trained and retained high quality team members.
- Analyze all aspects of corporate logistics to determine the most cost- effective or efficient means of transporting products or supplies
- Manage Store and marketing team of 5 persons as well as hire external marketing streams with campaign creation and sales targets as well as drive new streams of revenue for Club CandyATL store and event space
- Responsible for increased revenues year to date with 45% profit on budget in year 2019 and 35% increase in 2020, and 71% increase in 2022
- Evaluate data pertaining to costs to plan budgets.
Project Manager
Nygard SLIMS
01.2015 - 01.2016
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects including pre-opening of Flagship Store
- Monitored project progress, identified risks and took corrective action as needed.
- Manage all aspects of Retail Sales and staff of 2 managers and 8 retail associates
- Lead Record breaking revenues of over $40K in excess to monthly budget for first year and leading as #1 Store in The Americas
- Plan, develop, or implement warehouse safety and security programs and activities.
Director Front Office
SuperClub Breezes Resort
Nassau, BAHAMAS
08.2013 - 12.2014
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control.
- Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Oversaw Front Desk, Housekeeping, Laundry, Reservations, Concierge, operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled member complaints and resolved any concerns to increase
member satisfaction by 45% in year one - Completed annual performance reviews/appraisals for management staff
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Detailed Training for Housekeeping Division with Direct Leadership over department.
- Implemented new Laundry Facility and services while training team on services thereby adding additional revenue driving stream to resort.
- Managed a Housekeeping staff of 65+ employees- (2 Lead Supervisors 8 Floor Supervisors, 1 Laundry Manager , 1 Laundry Supervisor)
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Operations Manager
Ritz Carlton Abaco
Abaco, BAHAMAS
06.2010 - 07.2013
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Responsible for daily operations of the spa while driving revenue
profitability of excess to $100K annually to projected budget - Increased member-guests and employee engagement scores by 42% in 2011 and increased to 84% in year 2013.
- Developed and managed the departmental budgets to ensure budget goals were met and superseded with critiqued for period end reporting to corporate.
- Maintain Brand Standards in Ritz Carlton Residences with Regards to
pre-arrival and all Housekeeping standards. - Responsible for overall satisfaction score increase from 85% to 92% in 3 months and maintained average of 96% for Residences Cleanliness with attention to detail
- Overall Satisfaction with concierge scores improved from 50.7% to
71.5% from 2010 to 2012 - Only Destination Club to Achieve Mystique Compliance of 100% with Ritz Carlton Destination Club profiles in 2011
- Managed 3 restaurants (Breakfast, Lunch, Dinner) 300 occupancy.
Forecasted revenue payroll and maintained brand standards. - Improved Food Cost with overall leadership of departmental budget for back of house culinary team and front of house staff from 35% to a consistent 32-33% average in years 2011 and 2012
- Corporate Exposure in Task Force Training for all Rooms Division
Summer 2012 with First Class Recognition from Ritz Calrton Company President Hurve Humler - Direct all aspects of the Food and Beverage/Kids Camp/Retail Shop/Equestrian and Spa Program while driving revenue and overall profitability
- Responsible for overall increased revenues in Spa of over 100K annually to proposed budget with complete overhaul from private members spa to Ritz Carlton Brand compliant in regards to staff training and product/service availability
- Represent Property on Company monthly Spa and Recreation and Food and Beverage and Rooms calls with Corporate leaders present to ensure brands are compliant and supported and able to implement and share best practices
- Direct assisting to the Director of Operations in all daily operations of the club
- Experience Architect (Lifestyles Coordinator) responsible for the increase of activities on the property and the engagement of members/guests
- Managing Boating Department and private excursions in an effort to
increase productivity and revenue. - Cut revenue losses in Bikes and Boats departments by 42% annually and merge to private referral with corporate standards meeting Ritz Carlton's for our members and guest saving property an average of $500K+ annually in loss of revenue.
- Property Jonas expert (micros system) for programming and maintenance of property POS systems and menu designs/updates
Director Food and Beverage
Nygard Cay Beach Resort
Lyford Cay, BAHAMAS
01.2008 - 01.2009
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Overall Luxury property management (Mega compound 50 guest accommodation private resort of Peter Nygard)
- Managed all aspect of personal stays for Mr. Nygard and guests as well as Rental Resort Guest on 10 night minimum stay
- Create and implement Brand Standards for Nygard Cay Beach Resort and train team while managing with inspections and OSAT scores for consistency in service delivery
- Managed Housekeeping Team and all aspects of event planning and meal planning for guest from pre arrival to actual stay and post follow up stay reporting for resort guest
- Manage and create Lifestyle stays for exclusive resort guest
- Handle all aspects of Beach Living and Food and Beverage team
- Directed and managed all conference and catering requests for private rentals and guest of the Resort.
- Implementation of Housekeeping standards and processes Created GO GREEN Housekeeping Program for Nygard Cay Resort
- Direct all aspects of management including Rooms and F&B.
- Host meetings to wrap up rental experience and manage through improving on any mistakes made by creative management and training staff on guest relations and customer care.
- Managed all local Public Relations/Marketing for Nygård Cay Beach
Resort. (NCBR)
Resort Assistant Manager
Four Seasons Resorts
Exuma, BAHAMAS
06.2007 - 06.2008
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensure events were managed and ran with Brand standards and guest satisfaction. Manage all Front Office Housekeeping, Beach and Kids Club staff and ensure daily programs were executed and promoted to in house guest.
- Extensive Training in Housekeeping with Attention to Brand Standards and Overall Detail to Superior Cleanliness
- Managed Housekeeping Staff of 80 + attendants and 8 Supervisors with 2 Assistant Managers
- Forecasted revenue and assist with new streams of revenue adding an additional $60K in Rooms revenue annually
- Directed all aspects of arrival and entire guest stay for premier Royal Villa guest with average of 7 night stay and 5 bedroom guest suite.
- Manage payroll and maintained brand standards for Rooms Division in absence of departmental managers
- Night Manager Weekly Relief including overall management of hotel at night shift with responsibility for night Audit and verification of food and beverage and rooms audit.
- Supported the hotel executives in planning implementing and evaluating the quality of products and services given to internal and external customers
- Lead managed and directed the rooms' division operations including front office, housekeeping, laundry, guest services, valet/garage, Spa and Salon and Kids Camp
Education
Mechanical & Tech - Engineering, Engineering
Technical Cadet Corp Bahamas
Jun. 1996
Bachelor of Science - Biology
Oakwood University
Huntsville, Alabama2001
Bachelor of Science - Biological Sciences
Northern Caribbean University
1998
Skills
- People Management
- Budget and Forecast
- Audit and Training
- Food and Beverage
- MS Office
- Opera
- Staff Management
- Accurate Cash Handling
- Staff Training
- Employee Motivation
- Team Leadership
- Budgeting and Cost Control
- Recruiting and Hiring
- Verbal and Written Communication
- Financial Operations Management
- Leadership
Timeline
Store General Manager
Dormir The Escape Dba Club Candy ATL
08.2020 - Current
Project Manager
Nygard SLIMS
01.2015 - 01.2016
Director Front Office
SuperClub Breezes Resort
08.2013 - 12.2014
Operations Manager
Ritz Carlton Abaco
06.2010 - 07.2013
Director Food and Beverage
Nygard Cay Beach Resort
01.2008 - 01.2009
Resort Assistant Manager
Four Seasons Resorts
06.2007 - 06.2008
Mechanical & Tech - Engineering, Engineering
Technical Cadet Corp Bahamas
Bachelor of Science - Biology
Oakwood University
Bachelor of Science - Biological Sciences
Northern Caribbean University
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