Summary
Overview
Work History
Education
Skills
ACHIEVEMENTS
Languages
Timeline
Generic

JESTIN JOSE

7535 Hawk Ridge, Missouri City,TX

Summary

Efficient Healthcare Administrator managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential.

Overview

10
10
years of professional experience

Work History

Machine Operator

Bluebonnet Nutrition Corporation
Sugar Land, TX
10.2021 - Current
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent fucording to prescribed standards and specific project needs.
  • Supervised equipment upgrades and modifications.ture issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs.
  • Calibrated machinery to optimize performance ac

Quality Assurance Supervisor

TWIN STAR FOOD PRODUCTION COMPANY
Missouri City, TX
09.2021 - 10.2021
  • Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Leveraged operational statistics to implement continuous improvement programs that generated substantial revenue gains.
  • Initiated change management practices that created new revenue streams and increased operational efficiencies.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Inspected and repaired products to meet project expectations.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Consulted with management and personnel to educate on QA standards.

Hospital Administrator

Sanjeevani Hospital
, India
11.2017 - 03.2021
  • Provide leadership, direction and administration of all aspects of all activities to ensure quality patient care, Compliance with established objectives and realization of quality, economical services of health care services and appropriate financial return.
  • Participate with the District leadership, Medical Staff, and senior management in the development and implementation of strategic plan.
  • Represent and support health care management associates in the dealing with the community, Board Of trustees, medical staffs and associate of the facility.
  • Oversee daily operations of clinical, research and academic administration to include such as practice management, budgeting and financial reporting.

International Patient Care Codinator

Caritas Hospital
Kottayam, India
10.2015 - 10.2017
  • Provides counseling and education related to a patient’s right to develop an Advance Directive and assists patients in executing an Advance Directive.
  • Provide instruction to families on the use of the Get Well Network during orientation.
  • Performs other duties as assigned.
  • Accurately and completely manage the inpatient admission process, and orient the patient and family to the hospital, Patient Care Unit and room.
  • Provide bedside admissions to families as assigned during normal business hours.
  • Cases may include direct admissions, medical admits, transport patients and other patients going directly to an inpatient care unit.
  • Acts as a resource to all hospital staff, medical staff and vendors and assists in identifying improvement opportunities that can be used to increase satisfaction and decrease dissatisfaction with the customer (both external and internal) and build trust within the organization.
  • Investigates and facilitates resolution of quality of care concerns/complaints/grievances for all patients and families/visitors by engaging with their healthcare providers.
  • Works collaboratively with the healthcare team in clarifying issues, and promoting prompt and caring resolution of patient/family concerns.
  • Follow the New Patient Experience in order to make a positive first impression with patients both by phone and in-person.
  • Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.
  • Coordinate patient scheduling and flow throughout the day by providing accurate route sheets and pulling files of scheduled patients.
  • Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient.
  • Record all charges and payments to patient accounts; be able to complete and explain third party financing options to patients.
  • Understand and follow the doctor’s treatment plans to schedule follow-up appointments.
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone answering or referring inquiries.
  • Optimizes patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying the provider of patient’s arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
  • Comforts patients by anticipating patients anxieties; answering patients questions; maintaining the reception area.
  • Ensures availability of treatment information by uploading and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Verification of health benefits Maintains operations by following policies and procedures; reporting needed changes.

Education

MBA - Hospital Administration & HR

Mangalore University
India

Skills

  • Patient safety
  • Records maintenance
  • Patient relations
  • Staff supervision
  • Performance metrics
  • Employee retention strategies
  • Healthcare delivery
  • Schedule management
  • Acute and rehabilitative care
  • Fundraising and major donor development
  • Accreditation support
  • Health information systems
  • Personnel management
  • Records management
  • Census goals
  • Hospital coordination
  • Regulatory requirements
  • Computer skills
  • Quality assurance controls
  • Facility oversight

ACHIEVEMENTS

  • Works as a coordinator of International Patient Care Unit at Caritas Hospital
  • Works as an organizer of world heart day celebration at Caritas Hospital-2016. Works as a coordinator of world heart celebration at Lulu mall, Cochin, Kerala, India. On the behalf of caritas Hospital-2017.

Languages

English, Hindi, Malayalam, Tamil, Kannada

Timeline

Machine Operator

Bluebonnet Nutrition Corporation
10.2021 - Current

Quality Assurance Supervisor

TWIN STAR FOOD PRODUCTION COMPANY
09.2021 - 10.2021

Hospital Administrator

Sanjeevani Hospital
11.2017 - 03.2021

International Patient Care Codinator

Caritas Hospital
10.2015 - 10.2017

MBA - Hospital Administration & HR

Mangalore University

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