Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jestina Clarke

Phoenix,AZ

Summary

Motivated and detail-oriented worker with strong communication and team builder skills, an engaging personality and excellent problem solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica
05.2024 - 09.2024
  • Assisted customers in filing fraud claims and safeguarding their accounts following instances of fraud.
  • Reduced fraud activity by educating clients on frequently used fraud strategies.
  • Evaluated customer information to identify and prevent fraudulent activities.

Customer Service Representative

Afni Inc, Verizon
02.2023 - 04.2024
  • Investigated and resolved customer complaints and inquiries quickly.
  • Assisted customers with better understanding their billing and payment concerns.
  • Escalated advanced problems to higher tiered departments.

Customer Service Representative

Blue Cross and Blue Shield of AZ
07.2021 - 01.2023
  • Assisted members with questions and concerns regarding their claims.
  • Called doctors offices on behalf of members to better understand the billing of their claims.
  • Directed and transferred members to higher tiered departments for more complex situations.

Education

High School Diploma -

Arizona Preparatory Academy
Mesa, AZ
05.2019

Skills

  • Detail Oriented
  • Problem-solving
  • Active Listening
  • Critical Thinking
  • Efficient
  • Computer Proficiency

Timeline

Customer Service Representative

Alorica
05.2024 - 09.2024

Customer Service Representative

Afni Inc, Verizon
02.2023 - 04.2024

Customer Service Representative

Blue Cross and Blue Shield of AZ
07.2021 - 01.2023

High School Diploma -

Arizona Preparatory Academy
Jestina Clarke