Jestina Clarke
Phoenix,AZ
Summary
Motivated and detail-oriented worker with strong communication and team builder skills, an engaging personality and excellent problem solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
2024.05 - 2024.09
- Assisted customers in filing fraud claims and safeguarding their accounts following instances of fraud.
- Reduced fraud activity by educating clients on frequently used fraud strategies.
- Evaluated customer information to identify and prevent fraudulent activities.
Customer Service Representative
Afni Inc, Verizon
2023.02 - 2024.04
- Investigated and resolved customer complaints and inquiries quickly.
- Assisted customers with better understanding their billing and payment concerns.
- Escalated advanced problems to higher tiered departments.
Customer Service Representative
Blue Cross and Blue Shield of AZ
2021.07 - 2023.01
- Assisted members with questions and concerns regarding their claims.
- Called doctors offices on behalf of members to better understand the billing of their claims.
- Directed and transferred members to higher tiered departments for more complex situations.
Education
High School Diploma -
Arizona Preparatory Academy
Mesa, AZ05.2019
Skills
- Detail Oriented
- Problem-solving
- Active Listening
- Critical Thinking
- Efficient
- Computer Proficiency
Timeline
Customer Service Representative
Alorica
2024.05 - 2024.09
Customer Service Representative
Afni Inc, Verizon
2023.02 - 2024.04
Customer Service Representative
Blue Cross and Blue Shield of AZ
2021.07 - 2023.01
High School Diploma -
Arizona Preparatory Academy
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