Jestina Clarke
Tucson,AZ
Summary
Motivated and detail-oriented worker with strong communication and team builder skills, an engaging personality and excellent problem solving skills.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Alorica
01 2024 - 11.2024
- Assisted customers in filing fraud claims and safeguarding their accounts following instances of fraud.
- Reduced fraud activity by educating clients on frequently used fraud strategies.
Customer Service Representative
Afni Inc, Verizon
03.2023 - 12.2023
- Investigated and resolved customer complaints and inquiries quickly.
- Assisted customers with better understanding their billing and payment concerns.
Customer Service Representative
Blue Cross and Blue Shield of AZ
07 2021 - 02.2023
- Assisted members with questions and concerns regarding their claims.
- Called doctors offices on behalf of members to better understand the billing of their claims.
Education
High School Diploma -
Arizona Preparatory Academy
Mesa, AZ05-2019
Skills
- Detail Oriented
- Problem-solving
- Active Listening
- Critical Thinking
- Efficient
- Computer Proficiency
Timeline
Customer Service Representative
Afni Inc, Verizon
03.2023 - 12.2023
Customer Service Representative
Alorica
01 2024 - 11.2024
Customer Service Representative
Blue Cross and Blue Shield of AZ
07 2021 - 02.2023
High School Diploma -
Arizona Preparatory Academy