Jestina Mends
Frederick,MD
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
Work History
Residential Counselor
National Center for Children and Families, NCCF
Bethesda, MD
06.2020 - 05.2024
- Conducted weekly meetings with residents addressing concerns and updates.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Collaborated with counselors to develop counseling programs that addressed student needs.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Served as a liaison between residents, housing office, and campus resources.
- Accompanied and supervised students during meals.
- Managed conflict resolution and mediated roommate disagreements effectively.
- Coordinated move-in/move-out processes ensuring smooth transitions for residents.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Maintained accurate records of resident information and incident reports.
- Participated in ongoing professional development opportunities as required by the role.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Customer Service Representative
Macy's
Gaithersburg, MD
11.2014 - 03.2020
- Resolved customer complaints, ensuring a positive experience.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Psychiatric Technician
Potomac valley nursing
Potomac, MD
12.2014 - 08.2019
- Led individual and group therapy supporting prescribed procedures.
- Assisted patients improve social relationships and engagement.
- Contacted patients' relatives to coordinate family visits and conferences.
- Utilized therapeutic communication skills to build rapport with patients.
- Aided patients in performing activities of daily living.
- Influenced patients' behavior with interaction, counseling or instruction.
- Accompanied patients to medical and counseling appointments.
Cashier
Lord & Taylor Department Store, Polaris Shopping Mall
Gaithersburg, MD
07.2012 - 11.2014
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed various forms of payment including credit cards and cash.
- Assisted customers with item location and price inquiries.
- Welcomed customers, offering assistance to help find store items.
- Utilized store's POS system to complete transactions efficiently.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
St Joseph Secondary School
Freetown09-2002
Some College (No Degree) - Psychology
Montgomery College
Rockville, MDSkills
- Patient Education
- Safety Management
- Supply Replenishment
- Client Transportation
- De-Escalation Techniques
- Motivational Interviewing
- Client Advocacy
- Issue Resolution
- Team Supervision
- Counseling Program Development
- Case Planning
- Mental Health Disorders
- Public Speaking
- Policy Enforcement
- Professionalism
- Wound Care
- General Housekeeping
- Problem-Solving
- Behavioral Intervention Plans
- Daily Living Skills Instruction
Additional Information
- DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
Languages
English
Professional
French
Limited
References
References available upon request.
Timeline
Residential Counselor
National Center for Children and Families, NCCF
06.2020 - 05.2024
Psychiatric Technician
Potomac valley nursing
12.2014 - 08.2019
Customer Service Representative
Macy's
11.2014 - 03.2020
Cashier
Lord & Taylor Department Store, Polaris Shopping Mall
07.2012 - 11.2014
High School Diploma -
St Joseph Secondary School
Some College (No Degree) - Psychology
Montgomery College
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