Summary
Overview
Work History
Education
Skills
Certification
Groups
Willingtorelocate
Awards
Personal Information
Timeline
Generic

Jestine Garcia

Newaygo,MI

Summary

Experienced regional operations specialist skilled in optimizing processes and driving results. Proficient in project management, strategic planning, and stakeholder engagement. Known for fostering team collaboration, adapting to evolving requirements, and ensuring reliable outcomes. Equipped to make a significant impact through effective coordination and problem-solving.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Michigan Regional Coordinator For Hope Not Handcuffs

Families Against Narcotics, Inc
02.2022 - 10.2024
  • Developed and maintained relationships with key stakeholders to ensure smooth execution of projects
  • Created detailed project plans and timelines to track progress and meet deadlines
  • Managed a team of 40 coordinators, providing guidance and support to ensure successful completion of tasks
  • Collaborated with cross-functional teams to gather requirements and develop strategies for process improvement
  • Organized meetings and conferences, handling all aspects from scheduling to material preparation
  • Assisted in the development of marketing materials such as brochures, flyers, and presentations
  • Conducted research on industry trends and competitor analysis to inform decision-making processes
  • Maintained accurate records of expenses, invoices, contracts, and other relevant documentation
  • Provided administrative support by managing calendars, scheduling appointments, and preparing meeting agendas
  • Assisted in the recruitment process by screening resumes and conducting initial interviews with candidates
  • Implemented data-driven decision-making processes for improved regional performance outcomes.
  • Streamlined communication channels for increased efficiency within the region.
  • Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
  • Enhanced regional performance by implementing strategic initiatives and coordinating cross-functional teams.
  • Worked with judges, attorneys, police officers, probation officers to train and work towards one goal.

Direct Support Staff

Newaygo community schools
09.2021 - 02.2022
  • I support teachers in the classroom with mentally disabled children

Facility Director

Bear River Health at Walloon Lake
09.2019 - 10.2020
  • Company Overview: Substance Use Rehabilitation Center
  • Addictions Counselor
  • Peer coach
  • Made schedules for 15 employees
  • Opened up a 32 bed Women Unit for extended therapy program in Gaylord MI
  • Medication administration for over 60 clients at a time
  • Many different level types of medication
  • Opened a 15 bed isolation unit during Covid pandemic lock down for clients after Admissions for two week before entering the main campus
  • COVID-19 mobile testing Unit
  • Site Commander for 15 employees under myself
  • Identifying behaviors that interfere with treatment and recovery
  • Insuring 100% client, family, and referent satisfaction with the Admissions process
  • Assist primary caregivers to manage addiction-related behavior
  • Conduct utilization reviews of SUD/COD client cases daily
  • Maintain consistent activity levels for the following: weekly prospect meetings, facility tours, referrals, and admissions
  • Coordinate and scheduled prospective client screenings
  • Responsible for obtaining demographic and financial information during inquiry calls
  • Provided direction, task assignment, supervision, inspection and monitoring of the paramedic staff and Admissions MHT staff
  • Communicates and deals effectively with patients, co-workers, medical staff and other healthcare providers
  • Ability to work independently as well as collaboratively with management, physicians, clinicians, and admissions
  • Obtains necessary consents, identifications and financial documents needed to admit client into the program
  • Record and monitor all activities in Charts daily for needed actions and follow-ups
  • Responsible for mailing program literature when requested
  • Ensures the clinical and financial screening criteria have been met prior to admission
  • Obtains necessary consents, identifications and financial documents needed to admit client into the program
  • Provides community awareness education and inservice on behalf of facility as assigned
  • Complies with facility policies and procedures
  • Participates in all staff meetings; responsible for obtaining information if not in attendance
  • Approaches clients/family members, significant others, and visitors with a respectful caring manner to convey a sense of concern and warmth
  • Maintains confidentiality of client information and records; and of facility proprietary, privileged, and/or confidential information
  • Communicates and problem solves via the chain of command
  • Delivers care in a non-judgmental and non-discriminatory manner, sensitive to client and staff diversity
  • Completes daily tasks as assigned and documents the delivery of all client services
  • Maintains acceptable overall attendance
  • Promotes a favorable/positive work atmosphere
  • Attends inservice and educational training as necessary and as assigned
  • Adherence to CARF all State and Federal regulations
  • Have experience working with the Angel Program and also Hopes not Handcuffs
  • Substance Use Rehabilitation Center

Nursing Assistant/ Unit Clerk Labor and Delivery

Otsego Memorial Hospital
06.2008 - 10.2017
  • Provide patient care under the direction and supervision of the Registered Nurse Or Doctor
  • Trained in all areas of Maternal/Child/Obstetric and Newborn care
  • Bereavement Coordinator For the Hospital
  • Scrub for obstetrical procedures which includes applying aseptic surgical techniques to create/maintain sterile field, preparing materials equipment and supplies for surgical cases, assisting with gowning and gloving, draping of sterile area, and passing all instruments and supplies
  • Reports and/or documents accurate and timely information regarding patient condition to the appropriate person
  • Assists patients with activities of daily living, i.e
  • Bathing, dressing, skin care, positioning, feeding, ambulation, toileting and range of motion activities
  • Documents/communicates care per unit protocols
  • Handle the majority of a patient's paperwork, such as discharge, admission, and personal information forms
  • Possess strong communication skills, including verbal and written, as well as be able to effectively multi-task
  • Office skills, such as organizing, filing, and scheduling

Unit Clerk

MidMichigan Health
03.2006 - 07.2008
  • Answer phones, order supplies, and transcribe orders given by physicians
  • Handle the majority of a patient's paperwork, such as discharge, admission, and personal information forms
  • Possess strong communication skills, including verbal and written, as well as be able to effectively multi-task
  • Office skills, such as organizing, filing, and scheduling
  • Computer to document physician orders, preparing patient treatment charts, updating patient information, and scheduling appointments
  • Work under the supervision of physicians and nurses, taking direction and accommodating clerical needs
  • Patient confidentiality is emphasized and health unit clerks must abide by these standards

Education

Some college -

Skills

  • Bereavement Support
  • Clerical
  • Customer Service
  • Notary Public
  • Birth Certificates
  • Car Seat and Passenger Safety
  • Medical Terminology
  • Counseling
  • Powerpoint
  • Photoshop
  • Phones
  • Helping families work though hard times
  • Operating Room
  • Getting infant ready for transportation with the nicu team
  • Medical Surgical
  • Volunteer in many events
  • Conflict Resolution
  • MS Office
  • Data Entry
  • Inventory
  • Receptionist
  • Sales
  • Word
  • Organizational Skills
  • Accounting
  • Training new employees
  • Time Management
  • Microsoft Office
  • Excel
  • Outlook
  • Quickbooks
  • Sports coaching
  • Nursing
  • EMR Systems
  • Epic
  • Medical Scheduling
  • Triage
  • Documentation review
  • Addiction counseling
  • Crisis Intervention
  • Patient Care
  • Medical Records
  • Case Management
  • Hospital Experience
  • Individual / Group Counseling
  • Facilities Management
  • Group Therapy
  • Child & Family Counseling
  • Experience Administering Injections
  • Mental Health Counseling
  • Motivational Interviewing
  • Behavioral Health
  • Behavior Management
  • Substance Use Director
  • Behavioral Therapy
  • Management
  • Transcription
  • Cognitive Behavioral Therapy
  • Vital Signs
  • Program Management
  • Medication Administration
  • Medical Billing
  • Supervising Experience
  • Program Development
  • Crisis Management
  • Cross-functional coordination
  • Relationship Building
  • Work Planning and Prioritization
  • Scheduling and calendar management
  • Project Management
  • Information Collection
  • Project Coordination
  • Event Planning
  • Event Coordination
  • Phone and Email Etiquette
  • Self Motivation

Certification

  • BLS/CPR, 03/01/19
  • First Aid CPR AED, 08/01/19
  • Car Seat Passenger Safety, 07/01/14 to 07/01/21, Certified in infant car seat and adolescents and adult seat belt safety.
  • ASIST - Applied Suicide Intervention Skills Training, 10/01/20 to Present, How to prevent suicide by recognizing signs and providing a skilled intervention and developing a safety plan to keep someone alive.

Groups

  • Infant Loss and Awareness Candle Light Ceremony, 01/01/10 to Present, Each Year on or near October 15 there is a gathering of families to light a candle and share their experiences of the loss of their child.
  • Gaylord Little League, 04/01/13 to 11/01/21, Little league coach for softball.
  • Gaylord High School Varsity Assistant Softball Coach, 11/01/21, Assistant Coach for Varsity Softball at Gaylord High School.
  • Fantantics, 01/01/16 to 11/01/21, Travel 16 U girls softball.
  • Northern Michigan Women Sober Living Home, 08/01/19 to Present, On the board for the Northern Michigan women's sober living home in Petoskey Michigan.
  • Newaygo Varsity Volleyball, 08/01/21 to Present, Assistant to the head coach. Practices, Games, Being a good leader for high school female athletes, Setting a good example.
  • Recovery Coach, 11/01/21, In the process of finishing the program.

Willingtorelocate

Grand Rapids, MI

Awards

Employee of the Quarter, 08/01/15, Staff Members of Otsego Memorial Hospital vote each quarter on an employee who is doing an outstanding job.

Personal Information

Authorized To Work: US for any employer

Timeline

Michigan Regional Coordinator For Hope Not Handcuffs

Families Against Narcotics, Inc
02.2022 - 10.2024

Direct Support Staff

Newaygo community schools
09.2021 - 02.2022

Facility Director

Bear River Health at Walloon Lake
09.2019 - 10.2020

Nursing Assistant/ Unit Clerk Labor and Delivery

Otsego Memorial Hospital
06.2008 - 10.2017

Unit Clerk

MidMichigan Health
03.2006 - 07.2008

Some college -

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Jestine Garcia