Jestine Joyner

• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Increased awareness of and supported participation in self-help and advocacy organizations.
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.

• Conducting groups sessions to teach and demonstrate the value of every individual’s recovery experience

• Assisting Veterans obtain housing treatment based on the principles of recovery and resiliency

• Orienting Veterans to the HUD-VASH program to establish understanding of the program and how to utilize it

• Daily use of laptops and/or desktop computer, copy and fax machines in order to input notes, complete reports, and provide resources to Veterans

• Providing crisis interventions to address emergency situations and links to Veterans with appropriate providers

• Completed patient referrals to other medical specialists.
• Improved patient outcomes and delivery of care through improved clinical quality processes.
• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
• Defined medical and administrative best practices in policies and procedures.

• Volunteered as a Mental Navigator (08/208-09/2019)

• Transported Veterans and their families to various appointments

• Avoided hospital appointment no shows

• Scheduled Veterans return to clinic appointments

• Verified third party insurance billing

• Scheduled future appointment with Veterans to PACT team

• Provided administrative assistance

• Explained pending claims status

• Assisted claimant with the completion of applications and forms

• Handled limited release information requests of documents on claims file

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Increased awareness of and supported participation in self-help and advocacy organizations.

• Inspired and supported Veterans through their life’s transitioning

• Assisted Veterans/Families with the completion of application and medical forms

• Implemented treatment plan development and crisis intervention

• Assisted families and friends with transitional grief support

• Logged and maintained records of incoming Veterans that were chronically homeless and mentally ill through manual logs and Electronic Service Point System

• Assisted the program supervisor with maintaining the facility and providing support for facility case managers and residents

• Monitored the safety of Safe Haven Harm Reduction Residents and ensured that residents performed daily tasks.

• Patrolled premises, responded to emergencies, and reported suspicious activities to appropriate authorities

• Monitored and authorized entrance and departure of employees, residents and visitors. Logged in incident reports and maintained logging of daily activities

• Monitored government regulations and standards to provide alignment with company policies and procedures.

• Provided community-based referrals, client relations, and other counseling-related functions

• Worked with a diverse clientele, and identified barriers to client employment, which included work site accessibility, schedule flexibility, and transportation issues

• Established relationships with community referral resources, which aided employment efforts

• Planned and facilitated VET to VET workshops in accordance with VET to VET curricula, employing varied methods to maximize attendance.
• Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
• Advocated for program participants in VET to VET program, outlining cases and needs to program executives.

• Conducted training and facilitating groups of Veteran peers in a classroom setting

• Complied with all program guidelines, agency directives, circulars, procedures and policies

• Trained new Facilitators