Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jestini Glenn

Columbus,Ga

Summary

First - Aid/CPR certification

Expert In Hospitality

  • Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

Overview

7
7
years of professional experience

Work History

Caregiver

Kind Care Services
02.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Completed regular check-ins and progress report for each client.

Front Desk Agent

Baymont Inn – Wyndham
02.2023 - 02.2025
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Asked customers questions to meet special requests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered guest questions and referred to local points of interest.

Front Desk Agent

Residence Inn - Marriott
10.2021 - 05.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Collected room deposits, fees and payments.
  • Asked customers questions to meet special requests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered guest questions and referred to local points of interest.

Cashier

Chuck E Cheese
05.2018 - 01.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts and ordered merchandise.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Completed inventory counts and ordered merchandise.

Education

High School Diploma - undefined

Shaw High School
05.2019

Skills

  • Basic Food Service
  • Checking Reservations
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Check in/out Procedures
  • Answering customers questions
  • Room Assignment
  • Cash handling
  • Guest Satisfaction
  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Elderly care
  • Dependable and responsible
  • Multitasking and organization
  • Daily living assistance
  • Meal preparation
  • Emotional support
  • Personal hygiene assistance
  • Patient care
  • Compassionate care
  • First aid and safety
  • Medical record-keeping
  • Medication and appointment reminders

Timeline

Caregiver

Kind Care Services
02.2025 - Current

Front Desk Agent

Baymont Inn – Wyndham
02.2023 - 02.2025

Front Desk Agent

Residence Inn - Marriott
10.2021 - 05.2022

Cashier

Chuck E Cheese
05.2018 - 01.2021

High School Diploma - undefined

Shaw High School

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Jestini Glenn