JESTINY VAN
Monroe,LA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bank Teller
B1 Bank
West Monroe, LA
04.2025 - 08.2026
- Processed deposits, withdrawals, and transfers efficiently using B1 Bank teller systems.
- Balanced cash drawers and verified currency accuracy against daily branch records to ensure financial integrity.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Resolved customer account inquiries with clear, professional service, enhancing customer satisfaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Identified suspicious activity and followed B1 Bank fraud procedures.
- Maintained confidentiality of bank records, transactions and customer information.
Patient Access Representative
St.Francis Primary Care Clinic
West Monroe, Louisiana
07.2024 - 04.2025
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Resolved patient billing issues to ensure accurate payment collection and maintain financial integrity.
- Monitored incoming calls from patients and healthcare providers to provide timely assistance and enhance patient experience.
- Reviewed charts for accuracy and completeness prior to patient visits.
- Preserved patient accounts by obtaining and updating personal and financial information.
- Verified patient insurance coverage prior to scheduling appointments to facilitate seamless access to care.
Customer Service Representative
Coast Professional Inc.
Remote
10.2023 - 05.2024
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and aligning with company goals
- Implemented strategies to maintain customer satisfaction by proactively addressing needs and resolving concerns
- Developed best practices with team members to ensure consistent delivery of high-quality customer service
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Updated account information to maintain customer records.
Beauty Advisor
Ulta Beauty Inc.
Monroe, US
07.2021 - 08.2022
- Advised guests on Ulta Beauty products, skincare, and fragrance selections
- Demonstrated makeup application techniques and shade matching for guests
- Promoted Ulta Beauty loyalty program and store promotions during checkout
- Processed sales transactions using point-of-sale systems and payment methods
- Replenished merchandise and organized prestige and mass beauty displays
- Resolved guest questions and provided friendly service across Ulta Beauty store areas
Education
High School Diploma -
Bastrop High School
LASkills
- Banking software
- Banking regulations
- Transaction processing
- Cash balancing
- Customer service
- Attention to detail
- Clear communication
- Conflict resolution
- Professional discretion
- Flexibility
- Product Knowledge
- Service support
- Critical Thinking
Certification
Certified Dental Assistant Course, NELA Dental, 6/2020
Timeline
Bank Teller
B1 Bank
04.2025 - 08.2026
Patient Access Representative
St.Francis Primary Care Clinic
07.2024 - 04.2025
Customer Service Representative
Coast Professional Inc.
10.2023 - 05.2024
Beauty Advisor
Ulta Beauty Inc.
07.2021 - 08.2022
High School Diploma -
Bastrop High School