Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Jeston Nielsen

Grand Island,NE

Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at Caseys. Skilled in POS system operations and conflict resolution, demonstrating a strong work ethic and empathy towards customer needs. Achieved significant improvements in team performance and store efficiency, fostering a positive and productive work environment. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Cashier

Phillips 66
01.2024 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

2nd Assistant Store Manager

Caseys
03.2022 - 04.2023
  • Oversaw daily cash handling procedures, ensuring accurate accounting of all transactions while minimizing discrepancies or losses.
  • Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
  • Contributed to a positive work environment by promoting teamwork and fostering open communication among staff.
  • Participated in regular staff meetings to discuss store performance metrics, address potential issues, and celebrate successes as a team.
  • Assumed certain management responsibilities in absence of store manager.
  • Maintained a high level of product knowledge to effectively assist customers in making informed purchasing decisions.
  • Played a key role in achieving sales targets by motivating team members through performance feedback sessions and recognition initiatives.
  • Supported the Store Manager in executing operational tasks such as scheduling, payroll processing, and budgeting.
  • Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
  • Assisted store manager with payroll, team scheduling and cash register deposits and receipts.
  • Trained store associates on operating practices and procedures.
  • Developed strong relationships with vendors and suppliers to secure favorable pricing terms on merchandise orders while maintaining stock levels necessary for optimal store performance.
  • Conducted regular audits of merchandise inventory levels to identify discrepancies or potential shrinkage concerns before they escalated into significant losses.
  • Enhanced employee productivity by providing ongoing training, guidance, and support to the team members.
  • Ensured compliance with company policies, safety regulations, and local laws by enforcing protocols throughout the store.
  • Maintained in-store presence to provide excellent customer service.
  • Provided constructive feedback to the Store Manager on team member performance, suggesting areas for improvement or potential candidates for promotions.
  • Coordinated store events and promotional activities to entice new customers and foster loyalty among existing patrons.
  • Assisted in achieving store profitability goals through diligent inventory management and loss prevention efforts.
  • Streamlined store operations by implementing efficient processes for sales transactions, returns, exchanges, and refunds.
  • Performed routine maintenance tasks such as cleaning shelves or organizing backroom storage areas to maintain a tidy workspace conducive to efficiency.
  • Implemented visual merchandising standards according to corporate guidelines, resulting in an inviting shopping atmosphere for customers.
  • Collaborated with other Assistant Managers to develop promotional events, seasonal campaigns, and special offers that drove foot traffic and increased sales.
  • Boosted store sales by implementing effective merchandising strategies and maintaining visually appealing product displays.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Education

High School Diploma -

Grand Island Senior High School
Grand Island, NE
04.2013

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Issue Resolution
  • POS Systems
  • POS system operations
  • Refund handling
  • Guest inquiries
  • ID Verification

Timeline

Cashier

Phillips 66
01.2024 - 05.2024

2nd Assistant Store Manager

Caseys
03.2022 - 04.2023

High School Diploma -

Grand Island Senior High School

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Jeston Nielsen