salary expectation range $45k- $60k
Jesu Chaulagain
Gilroy,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
7
7
years of professional experience
Work History
Service Manager
Walmart Supercenter
12.2023 - Current
- Monitored service performance metrics to identify areas of improvement.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Trained new employees on the use of customer relationship management software systems.
- Provided technical support for hardware and software issues experienced by customers.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Writer
Walmart supercenter
07.2023 - 12.2024
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
Senior IT Support Specialist
M.R.S Solutions PVT.LTD
08.2020 - 01.2023
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Performed regular maintenance checks on computer hardware components.
- Ensured compliance with established policies regarding information security.
- Reviewed logs of system events for potential issues or threats.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
IT Field Support Technician
M.R.S Solutions PVT.LTD
11.2019 - 08.2020
- Called and consulted with clients regarding equipment details, needs and problems.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Installed new systems and components according to service orders and manufacturer instructions.
- Scheduled routine maintenance activities such as disk defragmentation.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Configured IP addresses for new workstations and troubleshooted network problems.
- Provided technical support to users with diverse range of IT issues.
L2 Enterprise Support Officer
WebSurfer (The Broadband Company)
10.2017 - 03.2019
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components.
- Installed, configured and tested computer hardware such as laptops, desktops and servers.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Evaluated software or hardware to recommend improvements or upgrades.
Education
Certification Course - Cybersecurity
Gavilan College
Gilroy, CA05-2024
Bachelor of Science - Information Technology
Annamalai University
09-2017
Diploma - Computer Hardware And Networking
MaxPro Computer Institue
09-2013
Skills
- Troubleshooting and diagnostics of IOT
- Virtualization Technologies
- Network Configuration and Security: LAN/WANs, VLANs, DHCP, DNS, TCP/IP
- System Configuration
- Data Encryption
- Penetration Testing Basics
- Security Protocols
- Vulnerability Analysis
- Team Collaboration
- Active Directory knowledge
- IP Addressing and Subnetting
- Cisco wireless routers and switches
- Hardware Configuration
- Strategic Thinking
- Change Implementation
Accomplishments
Be A Spark Award achieved from Walmart by performing " ACT WITH INTEGRITY"
Interests
Timeline
Service Manager
Walmart Supercenter
12.2023 - Current
Service Writer
Walmart supercenter
07.2023 - 12.2024
Senior IT Support Specialist
M.R.S Solutions PVT.LTD
08.2020 - 01.2023
IT Field Support Technician
M.R.S Solutions PVT.LTD
11.2019 - 08.2020
L2 Enterprise Support Officer
WebSurfer (The Broadband Company)
10.2017 - 03.2019
Bachelor of Science - Information Technology
Annamalai University
Diploma - Computer Hardware And Networking
MaxPro Computer Institue
Certification Course - Cybersecurity
Gavilan College