JESUS ACUNA
Orlando
Summary
Dynamic hospitality professional with a proven track record in elevating guest experiences at premier establishments like Hilton Vacation Club. Skilled in effective communication and customer service, adept at problem-solving and training staff. Demonstrated ability to maintain high standards of cleanliness and safety, enhancing satisfaction and operational efficiency.
Offering solid foundation in problem-solving and analytical skills, eager to learn and develop in fast-paced environment. Brings understanding of basic insurance principles and proficiency in technology for efficient claims processing. Ready to use and develop critical thinking and communication skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PA Apprentice
Nova Claims LLC
09.2024 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Performing house sketches to facilitate estimate procedure.
- Identifying damages due to different perils (Windstorms, Hail, Etc.)
FRONT DESK CLERK
HILTON VACATION CLUB
02.2023 - Current
- Greeted customers and provided them with exceptional customer service.
- Assisted guests with room selection, inquiries, and reservations.
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds.
- Provided effective problem resolution to guest complaints or issues raised by staff members.
- Successfully trained new hires and provided support to coworkers.
POOL ATTENDANT
UNIMAC
03.2022 - 01.2023
- Maintained cleanliness of pool deck, locker rooms and restrooms to ensure safety standards were met.
- Greeted guests, answered questions and provided information about the pool area.
- Communicated effectively with colleagues, supervisors and customers in order to provide excellent customer service.
- Reported any unsafe conditions or needed repairs to supervisor immediately.
SALESPERSON
MR. CLAIMS
12.2021 - 01.2022
- Communicated product features, advantages, and benefits to customers.
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
- Analyzed customer feedback to improve the effectiveness of sales processes.
Education
DOCTOR OF ENGINEERING (D.ENG.) - CIVIL ENGINEERING
UNIVERSIDAD TECNOLOGICA DE PANAMA
01.2020
HIGH SCHOOL DIPLOMA -
ESCUELA BELLA VISTA
11.2019
Skills
- Effective Communication
- Interpersonal Communication
- Hospitality Services
- Customer Service
Certification
- Licensed 6-20 - All lines adjusting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
PA Apprentice
Nova Claims LLC
09.2024 - Current
FRONT DESK CLERK
HILTON VACATION CLUB
02.2023 - Current
POOL ATTENDANT
UNIMAC
03.2022 - 01.2023
SALESPERSON
MR. CLAIMS
12.2021 - 01.2022
HIGH SCHOOL DIPLOMA -
ESCUELA BELLA VISTA
DOCTOR OF ENGINEERING (D.ENG.) - CIVIL ENGINEERING
UNIVERSIDAD TECNOLOGICA DE PANAMA
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