Jesus Aguilar
Carlsbad,CA
Summary
Dynamic, competitive automotive management professional with 23 years experience in retail automotive. While really knowing all aspects of what this industry is all about. I have years of parts experience which really gave me the knowledge and set me up to be a great Service Advisor when I was given the opportunity to. I pride myself on great customer service. I not only know Foreign cars but also know domestic as well. Im a quick learner and very detailed oriented.
Overview
23
23
years of professional experience
Work History
General Manager
4 Wheel Parts
San Marcos
03.2023 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintain a 90 -100% of a budget goal given
- As a store I have a 32-37% gross profit percentage
- Daily sales number are $13,000 - $16,0000
- Averages hours per RO 7- 10
- Over sea Service Department
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Tracked monthly sales to generate reports for business development planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
Retail /Automotive Service Advisor
4 Wheel Parts
San Marcos
03.2021 - 03.2023
- Generate repair ordes , while consulting with customers and analyze repair needs.
- Prepare estimates based on service changes , labor and parts
- In creating repair orders carried an average 6-7 hours pre RO.
- While maintaining a VERY high customer service satisfaction rate.
- Monthly sales usually averaging $150k - 170k, while contending with 2 other writers.
- Maintaining a GP of 38-42% profit.
- Meeting and exceeding my monthly sales goals
- Establish high customer satisfaction / retention by providing honest,prompt, straight forward customer service.
- Maintained accurate records of customer transactions in the dealership database.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Educated customers about preventative maintenance programs available at the dealership.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
Senior Parts / Service Specialist
Lexus Carlsbad
Carlsbad, CA
05.2001 - 03.2021
- Assist technicians and service advisors in selecting parts required for in-shop repairs.
- Assist retail and wholesale customers with pricing of accessories and ordering parts for repairs.
- Maintained records in or to stay organized with pending orders.
- Confirmed and handled all follow up on back-ordered parts advising customers of any delayed items.
- Stayed current on new accessory releases and updates to existing parts.
- Maintain Lexus certification by completing all quarterly training and any other training required by the manufacturer.
- In charge of troubleshooting and resolving customer service issues appropriately.
- Coordinated scheduled arrival date to internal customers.
- Drive continuous improvements of products and processes.
- Handles customer complains immediately and according to the dealership's satisfaction
- Oversees primary accounts for wholesale
Education
High School Diploma -
Westview High School
Portland, OR06-2000
Skills
- Customer Service
- Service Estimates
- Listening Skills
- Service Order Flow
- Technical Knowledge
- Customer Retention
- Technical Support
- Computer Skills
- Quality Control
- Store Organization
- Department Oversight
- Operations Oversight
- Records Management
- Customer Relations
- Order Management
- Mentoring and Coaching
Timeline
General Manager
4 Wheel Parts
03.2023 - Current
Retail /Automotive Service Advisor
4 Wheel Parts
03.2021 - 03.2023
Senior Parts / Service Specialist
Lexus Carlsbad
05.2001 - 03.2021
High School Diploma -
Westview High School
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