Jesus Aguirre
Marietta,GA
Summary
Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Manager of Business Development and Sales
AutoForte
08.2021 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Built diverse sales pipeline to exceed quota targets.
- Conducted market research to discover new leads, opportunities and messaging.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Planned, designed, and scheduled phases for projects.
Customerservice Lead
Benevis
01.2015 - 11.2019
- Trained new team members by relaying information on company procedures and requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Coached team members in techniques necessary to complete job tasks.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked different stations to provide optimal customer service and meet production goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Osborne High School
Marietta, GA05.2010
Skills
- Managing Multiple Tasks
- Customer Service
- Administrative and Office Support
- Microsoft Office
- Bilingual "Spanish-English"
- Call Center Operations
- Attention to Details
- Fast Learner
- Self Motivated
- Verbal and Written Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Business Development and Sales
AutoForte
08.2021 - Current
Customerservice Lead
Benevis
01.2015 - 11.2019
High School Diploma -
Osborne High School
Similar Profiles
Trevor GoldenbergTrevor Goldenberg
Camp Counselor at URJ Camp ColemanCamp Counselor at URJ Camp Coleman
Rachel CarterRachel Carter
Professional Reviewer at American Association of Nurse Practitioners-Certification BoardProfessional Reviewer at American Association of Nurse Practitioners-Certification Board
Joshua NardoneJoshua Nardone
Intern at Van Gelder IncIntern at Van Gelder Inc
Azriel AquinoAzriel Aquino
Landscape Worker at Justin Michaud & CompanyLandscape Worker at Justin Michaud & Company
Matthew SprottMatthew Sprott
Sales Engineer/Manager of Business Development and Sales at Flowserve - Thompsons Kelly & LewisSales Engineer/Manager of Business Development and Sales at Flowserve - Thompsons Kelly & Lewis