JESUS ALMANZA
Atlanta,GA
Summary
Reliable Medical Support professional with 8 years of experience in the personal injury environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. In addition, seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Case Support Manager
Holston & Huntley
01.2023 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
- Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
- Ensured thorough documentation, resulting in an organized and streamlined process for each case.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Main Street Clinic
01.2013 - 09.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Performed electric muscle stimulation, massage and mechanical traction
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Followed up with appropriate parties to obtain prompt payments
- Determined proper codes for medical records and patient services
- Managed office operations while scheduling appointments for department managers
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Coached new hires on company processes while managing employees to achieve maximum production
- Taught patients about medications, procedures and care plan instructions
- Oriented and trained new staff on proper procedures and policies
- Received, recorded and filed medical payments by check, cash and credit card
- Used Medisoft to schedule appointments for doctor visits and procedures
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Entered procedure codes and diagnosis codes into medical billing software
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Contacted patients regarding unpaid and underpaid accounts to resolve issues
- Built professional relationships with service providers
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Placed new supply orders, managed inventory and restocked clerical spaces
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Applied more than 50 payments per week.
Legal Intake Specialist
Law Offices Of Chris Nwachukwu
09.2019 - 08.2022
- Signed up new clients and explained personal injury process
- Investigated all facts on accident and collected all wreck reports
- Opened all bodily injury and property damage claims
- Scheduled appointments for injured clients with chiropractors, orthopedics, and pain management clinics
- Sent out letter of representations to Insurance Companies
- Contacted clients bi-weekly to ensure that each client is making their treatment.
Legal Intake Specialist
Morse And Edwards
12.2017 - 10.2019
- Initiated all welcome calls with new clients
- Made sure all legal documentation was filled out correctly and signed
- Coordinated medical appointments with injured clients
- Collected all medical records and bills once clients finished treatment
- Followed up with clients on unresolved issues
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Posted payments to accounts and maintained records
- Maintained confidentiality of patient finances, records and health statuses
- Verified client information by analyzing existing evidence on file.
Customer Service Cashier
Haagen Dazs Shops
02.2016 - 04.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor of Arts - Sociology
Kennesaw State University
Kennesaw, GA12.2021
Associate of Science -
Chattahoochee Technical College
Marietta, GA06.2016
High School Diploma -
Campbell High School
Smyrna, GA05.2013
Skills
- Medical Consultation
- Staff Training
- Office Management
- Medical Billing and Collections
- Microsoft Publisher
- Client Intakes
- Critical Thinking
- Task Concentration
- Patient Data Processing
- Data Entry Software
- Equipment Troubleshooting and Maintenance
- Front Desk Operations
- Medical Coding
- Customer Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Case Support Manager
Holston & Huntley
01.2023 - Current
Legal Intake Specialist
Law Offices Of Chris Nwachukwu
09.2019 - 08.2022
Legal Intake Specialist
Morse And Edwards
12.2017 - 10.2019
Customer Service Cashier
Haagen Dazs Shops
02.2016 - 04.2019
Office Manager
Main Street Clinic
01.2013 - 09.2022
Bachelor of Arts - Sociology
Kennesaw State University
Associate of Science -
Chattahoochee Technical College
High School Diploma -
Campbell High School