Jesus Anaya

Lead Bartender/Lead Server/Trainer

CLAIM JUMPER RESTAURANT

La Mesa

05.2014 - 09.2024

Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Efficiently handled cash transactions and accurately processed payments using POS system
Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Implemented upselling strategies resulting in an increase in average check size by 35%
Organized special events such as themed nights or live music performances to attract new customers
Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Led pre-shift meetings to communicate daily specials, menu changes, and any relevant information to the waitstaff team
Collaborated with the bar staff to create specialty cocktails that complemented the restaurant's cuisine offerings
Collaborated with the kitchen staff to ensure timely delivery of food orders, minimizing wait times for customers
Maintained high standards of cleanliness and organization behind the bar area to comply with health regulations
Resolved customer complaints effectively by listening attentively, offering solutions promptly while maintaining professionalism