Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Jesus Anaya

Deming,USA

Summary

Goal-driven restaurant professional with extensive experience running and consulting with McDonald's. Well-versed in food quality standards, financial administration, and team leadership. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Operations Consultant

McDonald's Corporate
Denver, CO
06.2022 - 04.2024
  • Conducted Pace Visits such as CFV's, RGR's, Pace support visits, food safety follow ups and health and safety follow ups.
  • Supported operators through PACE support visits when requested and followed up with them to see progress and continue to work with the operator to establish a great partnership.
  • - Provided strategic consulting services to franchisees and corporate management, analyzing operational performance and recommending solutions to enhance efficiency and profitability.
  • - Conducted comprehensive assessments of restaurant operations, including customer service, food quality, and compliance with company standards, presenting findings and actionable insights to stakeholders.
  • - Developed and implemented training programs and resources aimed at improving staff performance and enhancing the customer experience across multiple locations.
  • - Collaborated with cross-functional teams to design and execute marketing strategies, menu innovations, and operational improvements that align with corporate objectives.
  • - Analyzed market trends and competitive landscape to identify opportunities for growth and operational enhancements, contributing to the development of long-term business strategies.
  • - Facilitated workshops and training sessions for management teams, focusing on leadership development, performance management, and best practices in restaurant operations.
  • - Monitored project progress and effectiveness, providing ongoing support and guidance to ensure successful implementation of recommendations.

General Manager

McDonald's
Deming, NM
03.2019 - 04.2022
  • - Directed overall restaurant operations, ensuring compliance with company standards, policies, and procedures to achieve business objectives and enhance customer satisfaction.
  • - Oversaw financial performance, including budgeting, forecasting, and analyzing sales data, to maximize profitability and reduce costs.
  • - Led, trained, and developed management and crew teams, fostering a positive work environment that encouraged teamwork and professional growth.
  • - Implemented marketing strategies and promotions to drive sales and increase customer engagement within the community.
  • - Managed inventory and supply chain processes, optimizing stock levels and minimizing waste to enhance operational efficiency.
  • - Ensured adherence to health and safety regulations, conducting regular inspections and training to maintain a safe and clean environment for both staff and customers.
  • - Established strong relationships with customers, addressing inquiries and feedback to improve service quality and strengthen brand loyalty.
  • - Collaborated with corporate representatives to align local operations with company initiatives and standards, driving continuous improvement across the restaurant.

Department Manager

McDonald's
Deming, NM
07.2015 - 03.2019
  • Under this role I've learned all 3 departments including Kitchen, People, Guest service and GM Admin on GM off days.
  • Led and managed daily operations of a specific department (e.g., kitchen, front counter, drive-thru), ensuring adherence to company standards and operational excellence.
  • - Supervised and trained team members, fostering a positive work environment and promoting professional development to enhance team performance and customer satisfaction.
  • - Developed and implemented departmental goals and strategies, monitoring progress and adjusting as needed to meet business objectives.
  • - Managed inventory control, including ordering supplies, tracking stock levels, and minimizing waste to optimize operational efficiency and cost-effectiveness.
  • - Ensured compliance with health, safety, and food quality regulations, conducting regular inspections and training sessions to maintain high standards.
  • - Analyzed sales data and performance metrics to identify trends, implement improvements, and drive profitability within the department.
  • - Collaborated with other department managers to ensure cohesive operations and a unified approach to meeting organizational goals.
  • Work closely with The General manager on targets for PACE and organizational goals.

Shift Manager

McDonald's
Deming, NM
05.2014 - 07.2015
  • - Oversaw daily operations during shifts, ensuring compliance with company standards and operational procedures to deliver high-quality service and food.
  • - Managed crew members by assigning tasks, providing guidance, and fostering a collaborative work environment to enhance team performance and morale.
  • - Monitored inventory levels and ordered supplies as needed to maintain efficient operations and minimize waste.
  • - Handled customer inquiries and complaints effectively, ensuring satisfaction and maintaining the restaurant's reputation for excellent service.
  • - Conducted staff training and development, focusing on skills enhancement and adherence to safety and health regulations.
  • - Prepared shift reports, tracked sales performance, and analyzed operational metrics to identify areas for improvement and implement solutions.
  • - Ensured a clean and organized workspace, adhering to health and safety standards to provide a safe environment for both employees and customers.

Crew Trainer

McDonald's
Deming, NM
12.2012 - 05.2014
  • Trained and mentored new crew members on operational procedures, customer service excellence, and food safety standards to ensure a high level of performance and adherence to company policies.
  • - Conducted hands-on training sessions, providing guidance in areas such as food preparation, cash handling, and customer interaction to foster a collaborative team environment.
  • - Assisted in the development of training materials and resources to enhance onboarding processes and continuously improve team efficiency.
  • - Monitored and evaluated the performance of new employees, offering constructive feedback and support to help them achieve their goals.
  • - Promoted a positive workplace culture by encouraging teamwork, communication, and a commitment to quality service.
  • - Ensured compliance with health and safety regulations, maintaining a clean and organized work environment for both staff and customers.

Crew Member

McDonald's
Deming, NM
08.2012 - 12.2012
  • - Provided exceptional customer service by greeting guests, taking orders, and addressing inquiries to ensure a positive dining experience.
  • - Operated cash registers, handled cash transactions, and maintained accurate cash management procedures.
  • - Prepared food items in accordance with company standards, adhering to health and safety regulations to ensure quality and freshness.
  • - Maintained cleanliness and organization of dining areas, kitchens, and restrooms through regular cleaning and sanitizing practices.
  • - Collaborated effectively with team members to enhance service efficiency and contribute to a positive work environment.
  • - Adapted to various roles, including front counter, drive-thru, and kitchen operations, demonstrating flexibility and a willingness to learn.
  • - Followed company policies and procedures to uphold health standards and enhance the working environment.

Education

High School Diploma -

Deming High School
Deming
05.2014

Skills

  • Restaurant management
  • Supervising experience
  • Financial management
  • Customer engagement
  • Operational efficiency
  • Consulting
  • Inventory management
  • Proctoring
  • Customer service
  • Hospitality
  • Leadership
  • Restaurant experience
  • Cash handling
  • Management
  • Food service

Certification

  • ServSafe Manager
  • ServSafe Proctor

Personal Information

Willing To Relocate: Anywhere

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Field Operations Consultant

McDonald's Corporate
06.2022 - 04.2024

General Manager

McDonald's
03.2019 - 04.2022

Department Manager

McDonald's
07.2015 - 03.2019

Shift Manager

McDonald's
05.2014 - 07.2015

Crew Trainer

McDonald's
12.2012 - 05.2014

Crew Member

McDonald's
08.2012 - 12.2012

High School Diploma -

Deming High School

Similar Profiles

CREATE PROFILE
Jesus Anaya
Want your own profile? Create for free at Resume-Now.com