Jesus Andrade Rodriguez
Las Vegas,NV
Summary
Motivated and adaptable professional with a proven track record in customer service, leadership, and technical support. Bilingual in English and Spanish, with strong communication and time-management skills. Adept at managing teams, resolving customer concerns, and consistently delivering exceptional results even under pressure. Passionate about technology, gaming, and providing outstanding service to clients and colleagues alike.
Overview
8
8
years of professional experience
Work History
Foundever (Sony PlayStation Customer Service)
Customer Service Representative & Administration
03.2022 - 10.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased client retention by providing personalized service tailored to individual needs.
- Reduced response time for email inquiries, enhancing overall efficiency in the department''s workflow.
- Managed high call volumes while maintaining a positive attitude and professional demeanor.
- Provided expert assistance to PlayStation customers, resolving technical and account-related issues efficiently.
- Guided users through troubleshooting processes for hardware and software concerns.
- Delivered excellent customer experiences through empathetic communication and problem-solving.
- Documented customer interactions and solutions to contribute to team knowledge-sharing and efficiency.
Fulfillment Team Lead
Target
10.2019 - 03.2022
- Enable efficient delivery to guests by leading pick, pack, and ship fulfillment work
- Establish clear goals and expectations to hold the team accountable to
- Lead team to onboarding and learning
- Review fulfillment reporting to identify gaps and develop plans to resolve
- Assist in picking orders when the team is in need of assistance
- Trained new team members by relaying information on company procedures and safety requirements.
Landscaper
Venenos Landscaping
07.2016 - 10.2019
- Build and maintain gardens, parks, and other outdoor areas
- Ensure plant growth, cleaning outdoor facilities, trimming, mowing, raking and weeding overgrown grass and hedges
- Water and fertilize plants to ensure growth
- Install sprinkler systems when needed
- Removed weeds, hazards, and debris from common pathways to improve usability.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV05-2019
Skills
- Great teamwork and communication
- Leadership qualities to assist and guide a team
- Bilingual - English and Spanish
- Customer Services experience navigate and resolve guest issues efficiently and quickly
- Time-Management skills to ensure priority tasks are completed before due date
- Knowledge with computers, gaming consoles, microsoft applications, and cybersecurity
- Adaptable in any environment, willing to learn new skills to assist where needed
EDUCATION Clubs
August2015 - May2019 Participated in Key Club and track
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Foundever (Sony PlayStation Customer Service)
Customer Service Representative & Administration
03.2022 - 10.2024
Fulfillment Team Lead
Target
10.2019 - 03.2022
Landscaper
Venenos Landscaping
07.2016 - 10.2019
High School Diploma -
Bonanza High School
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