Jesus Arguelles
Harlingen
Summary
A dynamic leader with a proven track record at Charter Spectrum, I excel in sales presentations and fostering teamwork. My strategies have consistently surpassed sales targets through innovative marketing and strong client relationships, enhancing team productivity and customer engagement. Skilled in decision-making and adaptability, I drive growth and exceed expectations.
Experienced with leading sales teams to achieve ambitious targets and drive revenue growth. Utilizes strategic planning and effective negotiation to maximize sales opportunities. Track record of fostering a collaborative team environment and consistently surpassing performance goals.
Overview
13
13
years of professional experience
Work History
Direct Sales Manager
Charter Spectrum
01.2022 - Current
- Collaborated with cross-functional teams to develop targeted marketing materials supporting direct sales initiatives.
- Spearheaded regional sales events aimed at increasing brand awareness, generating leads, and showcasing product offerings inperson.
- Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.
- Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
- Consistently exceeded monthly sales targets through diligent prospecting, relationship-building, and effective negotiation skills.
- Expanded client base by identifying new market opportunities and creating tailored sales pitches for each segment.
- Streamlined internal processes for increased efficiency in sales operations and customer management.
- Maintained a high level of product knowledge, enabling expert demonstration and persuasive selling techniques during client meetings.
- Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.
- Built a strong referral network by consistently exceeding expectations and providing exceptional customer service to existing clients.
- Implemented performance metrics to track individual and team progress, driving accountability within the salesforce.
- Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Direct Sales Supervisor
Charter Spectrum
06.2015 - 01.2022
- Developed and implemented sales strategies to increase revenue.
- Optimized sales processes by identifying bottlenecks and streamlining operations, ultimately increasing productivity.
- Facilitated networking opportunities for team members to expand their professional contacts within the industry, contributing to increased market penetration.
- Organized monthly meetings for sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Established a positive work environment by fostering open communication and encouraging collaboration among team members.
- Conducted regular performance evaluations for direct reports, providing constructive feedback to support professional growth.
- Acted as the primary point of contact for resolving escalated customer issues, demonstrating strong problem-solving abilities and commitment to excellent service.
- Ensured compliance with company policies and industry regulations through continuous monitoring of sales activities and regular reporting to senior management.
- Managed a team of direct sales representatives, ensuring consistent achievement of individual and team goals.
QA Analyst
Charter Spectrum - Formerly Time Warner Cable
02.2014 - 06.2015
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Care Team Lead
Charter Spectrum - Formerly Time Warner Cable
07.2012 - 02.2014
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Streamlined team processes for improved productivity and better resource allocation.
- Conducted regular evaluations of staff performance, providing coaching sessions as needed to support ongoing development.
- Mentored new team members, fostering a positive work environment and promoting professional growth.
Customer Service Representative
Charter Spectrum - Formerly Time Warner Cable
08.2011 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Business Administration
South Texas College
McAllen, TX12-2024
Skills
- Customer engagement
- Sales presentations
- Sales target achievement
- Teamwork and collaboration
- Reliability
- Excellent communication
- Team leadership
- Adaptability and flexibility
- Decision-making
- Staff training and development
- Sales operations
- Goal setting
Accomplishments
- Supervised team of 86 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Sales Manager after six successful years in the sales department.
- Recruited and developed high profile sales team in Laredo, Rio Grande Valley and Corpus Christi, TX
Languages
Spanish
Native or Bilingual
Timeline
Direct Sales Manager
Charter Spectrum
01.2022 - Current
Direct Sales Supervisor
Charter Spectrum
06.2015 - 01.2022
QA Analyst
Charter Spectrum - Formerly Time Warner Cable
02.2014 - 06.2015
Customer Care Team Lead
Charter Spectrum - Formerly Time Warner Cable
07.2012 - 02.2014
Customer Service Representative
Charter Spectrum - Formerly Time Warner Cable
08.2011 - 07.2012
Associate of Arts - Business Administration
South Texas College
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