Jesus Arriaga
Woburn,MA
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
12
12
years of professional experience
Work History
Remote IT Engineer
Boston IT Services
05.2022 - Current
- Provide proactive support to multiple clients, resolving technical issues for employees
- Collaborate with vendors to streamline service setup and equipment purchases
- Conduct site visits for new office spaces, facilitating equipment quotes
- Manage user access efficiently through Active Directory (AD) and Azure AD
- Enhance organizational security by actively contributing to incident response efforts and working on security measures.
Technical Support I
Bioserenity
08.2020 - 05.2022
- Achieved promotion to Technical Support Level 1 within 9 months
- Implemented new user laptops using Microsoft Intune and configured Endpoint VPN
- Collaborated on manuals and troubleshooting guides for EEG Techs
- Ensured prompt ticket resolution in ConnectWise
- Contributed to Microsoft Data Loss Prevention and compliance audits.
Magnolia AV Installer
BestBuy
09.2019 - 08.2020
- Installed and configured AV and networking equipment in high-end environments
- Conducted troubleshooting of AV and networking equipment
- Collaborated with the Project Manager to ensure a comprehensive understanding of project scope.
Geek Squad Agent
BestBuy
02.2012 - 09.2019
- Provided hands-on troubleshooting and support for customers, both in-person and over the phone
- Installed antivirus software and MS Office for customers
- Assisted with computer repairs and component installations
- Worked collaboratively in a team to find effective solutions to problems.
Education
Cybersecurity
Southern New Hampshire University
New Hampton, NH05.2022
High School Diploma -
Pebblebrook High School
Mableton, GA05.2011
Skills
- Endpoint Security
- Security Information and Event Management (SIEM)
- Network Security
- Security Policies and Compliance
- Vulnerability Assessment
- Cloud Security Awareness
- Identity and Access Management (IAM)
- Encryption Technologies
- Web Security
- Collaboration Tools
- Operating System Security
- Incident Response
- Technical Writing
- Remote Support Tools
- Information Security
- Cloud Computing
- IT Governance
Timeline
Remote IT Engineer
Boston IT Services
05.2022 - Current
Technical Support I
Bioserenity
08.2020 - 05.2022
Magnolia AV Installer
BestBuy
09.2019 - 08.2020
Geek Squad Agent
BestBuy
02.2012 - 09.2019
Cybersecurity
Southern New Hampshire University
High School Diploma -
Pebblebrook High School