Pick Up & Delivery Driver
O Reilly Automotive Inc
08.2023 - 12.2023
- Improved customer satisfaction by ensuring timely pick-up and delivery of packages.
- Maintained vehicle safety through regular inspections and routine maintenance tasks.
- Enhanced efficiency with accurate route planning and schedule management.
- Streamlined package handling processes, minimizing potential damage during transit.
- Increased overall productivity by prioritizing time-sensitive deliveries and managing workload effectively.
- Contributed to a positive work environment through strong teamwork and communication skills.
- Assisted in training new drivers, sharing expertise on best practices for safe driving and efficient delivery procedures.
- Upheld company standards for professionalism, presenting a clean appearance and courteous demeanor at all times.
- Built strong relationships with customers, addressing concerns promptly to ensure repeat business.
- Handled cash transactions accurately for payments related to COD deliveries or additional services provided.
- Reduced fuel consumption with strategic route planning and disciplined driving habits.
- Supported warehouse operations by assisting in loading/unloading trucks when necessary, fostering seamless logistics processes.
- Navigated challenging weather conditions safely, ensuring the uninterrupted flow of package deliveries.
- Provided exceptional customer service through friendly interactions and proactive problem-solving efforts when issues arose during delivery process.
- Coordinated with dispatchers efficiently to receive updates on priorities or changes in delivery schedules as needed.
- Adhered to all federal/state/local regulations related to transportation industry while performing daily duties.
- Demonstrated adaptability by learning new routes quickly when required due to changes in service area coverage.
- Performed thorough pre/post-trip inspections of vehicle consistently, identifying potential issues early on for proper resolution.
- Collaborated closely with fellow team members during peak periods or special projects, maximizing workforce capabilities towards achieving common goals.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Expedited deliveries to meet customer deadlines and requirements.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Inspected load security and checked for damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Filled out load paperwork and DOT-mandated log books.
