Jesus Audelo
Summary
Accomplished Patient Care Coordinator with extensive experience in patient scheduling and insurance authorizations at Akeso Occupational Health. Expert in optimizing clinic workflows and delivering exceptional customer service. Proven leader in staff training and enhancing clinic operations to ensure compliance, and seamless patient experiences. Recognized for strong communication skills, and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator/Front Desk Leader
Akeso Occupational Health
Vista, CA
06.2018 - Current
- Coordinated comprehensive treatment plans by liaising with physicians, case managers, and adjusters, ensuring patient care continuity.
- Processed and reviewed occupational health requests and authorizations from insurance carriers with accuracy and efficiency.
- Participated in strategy meetings to improve clinic operations and patient experience.
- Collected and processed payments, ensuring accuracy and compliance with billing procedures.
- Spearheaded patient scheduling, optimizing appointment coordination for physicians and specialists.
- Enhanced front-desk operations through professional, empathetic patient interaction.
Per Diem Authorization Specialist
SimonMed Imaging
Encinitas, CA
06.2023 - 02.2024
- Streamlined authorization processes by effectively communicating with internal departments regarding insurance requirements and status updates.
- Collaborated with healthcare providers to collect documentation for prior authorizations.
- Reviewed and validated ICD-10 and CPT codes for accuracy and compliance.
- Confirmed patients’ insurance coverage and network participation.
- Delivered high-quality customer service through phone, email, and in-person interactions.
- Partnered with internal teams to resolve denials and underpayments efficiently.
Human Resources Assistant
Crestone Group
Carlsbad, CA
09.2016 - 06.2018
- Supported daily HR operations, assisting with administrative and clerical tasks.
- Managed and maintained confidential personnel files and documentation.
- Handled office organization, including filing, sorting, and distributing mail.
- Conducted new hire orientations, ensuring completion of onboarding documentation and HR system updates.
- Answered and routed incoming phone calls to appropriate departments.
Education
High School Diploma -
Pacific View Charter
Oceanside, CA05-2013
Associate of Science - Liberal Arts and Sciences
Miracosta College
Oceanside, CASkills
- Patient Scheduling & Coordination
- Healthcare Software & EMR Systems
- HIPAA Compliance
- Insurance Authorizations & Verifications
- Staff Training
- Customer Service & Conflict Resolution
- Strong Verbal & Written Communication
- Problem Solving and Workflow Optimization
- Team Leadership
- Mentorship
- Clinic Operations Management
Timeline
Per Diem Authorization Specialist
SimonMed Imaging
06.2023 - 02.2024
Patient Care Coordinator/Front Desk Leader
Akeso Occupational Health
06.2018 - Current
Human Resources Assistant
Crestone Group
09.2016 - 06.2018
High School Diploma -
Pacific View Charter
Associate of Science - Liberal Arts and Sciences
Miracosta College
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