Jesus Avila
West Covina,CA
Summary
Experienced professional with a strong background in hospitality and customer service, developed over several years in high-pressure casino environments. Known for exceptional communication, time management, and organizational skills. Adept at multitasking, resolving issues calmly, and supporting smooth daily operations - strengths that translate seamlessly into administrative and office coordination roles.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Emporium Financial Group
01.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Served as a key liaison between customers and internal teams, facilitating clear communication for successful problem solving.
- Managed high-priority cases, ensuring timely resolution and exceptional customer experience.
Table Game Supervisor
Palace Station
03.2022 - 12.2023
- Directed floor staff and managed shift rotations
- Maintained order and ensured compliance with gaming regulations
- Trained and supported team members in customer service and conflict resolution
- Created reports and documented incidents as needed
Table Game Dealer
Flamingo Las Vegas Hotel & Casino
10.2019 - 03.2022
- Delivered exceptional guest service in a high-volume casino environment
- Accurately handled chips and cash transactions
- Maintained integrity of games while enforcing casino rules
Table Game Dealer
Jerry's Nugget Casino
03.2018 - 09.2019
- Facilitated card games while engaging and assisting players
- Ensured fair play and safety at the tables
Skills
- Scheduling & meeting coordination
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Calendar & email management
- Document filing & recordkeeping
- Client communication & customer service
- Time management & multitasking
- Team collaboration & problem-solving
Timeline
Front Office Coordinator
Emporium Financial Group
01.2024 - Current
Table Game Supervisor
Palace Station
03.2022 - 12.2023
Table Game Dealer
Flamingo Las Vegas Hotel & Casino
10.2019 - 03.2022
Table Game Dealer
Jerry's Nugget Casino
03.2018 - 09.2019
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