Jesus Ayala
El Paso,TX
Summary
Soy un joven de 22 años con ganas de sobresalir
A lo largo de estos 5 años de trabajo me he desempeñado en diferentes puestos
Inicie trabajando como CNA 2 años , después fui contratado en Amazon y ahí fui jefe de grupo 1 año.
En el 2022 fui contratado en Kuehne + Nagel para ser CSR y ser jefe de grupo
Mis características y mis fortalezas son :
El liderazgo
El trabajar bajo presión
El compromiso
El respeto y un buen ambiente laboral
El ser responsable y nunca faltar a un día de trabajo
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
CSR
Kuehne +Nagel
El Paso, TX
12.2022 - Current
- Im a team leader
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- I prepared the shipments and I make shipments
- I am understanding of my colleagues' problems.
- I am a trustworthy person
- Provided guidance on product features and benefits as well as troubleshooting techniques.
CNA
Oasis Nursing And Rehab
El Paso, TX
10.2019 - 11.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
Education
Carrera Tecnica - Salud
Cultural Technical Institute
El Paso, TX08-2019
Skills
Soy una persona que nunca falta a su trabajo
- Scheduling
- Call Management
- Clerical Support
- Medical terminology knowledge
- Senior leadership support
Puedo trabajar bajo presión
Soy comprensivo con mis compañeros y estoy dispuesto a ayudarlos
Me exigo al máximo en cada día de trabajo
Doy todo por sacar el trabajo
Soy respetuoso y empatico
No soy de problemas prefiero la comunicación antes de llegar a un conflicto
- Computer Proficiency
Timeline
CSR
Kuehne +Nagel
12.2022 - Current
CNA
Oasis Nursing And Rehab
10.2019 - 11.2021
Carrera Tecnica - Salud
Cultural Technical Institute