Open To Work
Jesus Balbuena
Omaha,NE
Summary
Proactive security control room operator with strong organizational and communication skills. Bilingual in Spanish and English, effectively monitors security feeds and conducts audits to enhance safety measures. Committed to delivering excellent customer service while responding promptly to incidents and emergencies.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Security Control Room Operator
FIRST COAST SECURITY
Omaha, NE
05.2021 - Current
- Monitored security feeds to detect and respond to suspicious activities.
- Monitored security cameras to identify and respond to suspicious activity.
- Operated alarm systems and controlled access points to ensure facility safety.
- Conducted security patrols in data center areas to deter potential security breaches.
- Monitored building and property entrances and exits to identify intrusions and safeguard assets.
- Investigated incidents and compiled reports on accidents and suspicious activities to enhance security protocols.
- Maintained accurate logs of incidents and daily activities for reporting purposes.
- Conducted security audits to identify potential vulnerabilities in physical security or staff safety.
- Collaborated with law enforcement during investigations and emergencies.
- Facilitated communication among team members via radio and intercom systems.
- Provided assistance to customers, employees, and visitors in a professional manner.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
Upscale Security Officer
G4S
Omaha, NE
11.2019 - 05.2021
- Performs security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sounds alarms or calls police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permits authorized persons to enter property and monitors entrances and exits
- Observes departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
- Investigates and prepares reports on accidents, incidents, and suspicious activities. Maintains written logs as required by the post
- Provides assistance to customers, employees and visitors in a courteous and professional manner
- Update and remove accesses as needed
Kitchen Manager
Hamilton Heights Child Development Center
Omaha, NE
10.2018 - 11.2019
- Recipes and menu planning
- Food preparation and safety
- Effective planner
- Clean and sanitize all dishes
- Strong attention to safe food handling procedures
- Frequent use of dishwasher and cleaning products
- Ensuring secure placement
Cook and Dishwasher
Romeo's Mexican Food and Pizza
Omaha, NE
06.2017 - 07.2018
- Efficient nature
- Frequent use of commercial dishwasher and cleaning products
- Performed regular cleaning of commercial stoves to ensure safety
- Stocking and replenishing
- Interactive communication skills
- Safe food handling
- Food presentation talent, food preparation and safety
Shift Leader/Manager
Toy's R' US
Omaha, NE
08.2015 - 02.2016
- Assisted customers with purchases and provided tailored recommendations
- Addressed guest inquiries and maintained positive customer relations
- Managed cash register operations and handled money transactions accurately
- Credit card processing
- Point of sale knowledge
- Demonstrated flexibility in changing work environments
- Scheduling
Education
High School Diploma -
Omaha South Magnet High School
4519 S 24th St, Omaha, NE 6810701-2012
Some College (No Degree) - Business Administration And Management
Metropolitan Community College
Omaha, NESkills
- Security operations and incident response
- System monitoring and surveillance
- Physical security and access control
- Emergency protocols and crisis management
- Safety compliance and OSHA regulations
- Patrolling and risk assessment
- Operational planning and logistical coordination
- Computer literacy and Microsoft Word proficiency
- Detail-oriented and multitasking abilities
- Customer service and conflict management
- Team collaboration and interpersonal skills
- Bilingual in Spanish
Certification
- Driver's License
- First Aid Certification
- OSHA
Languages
English
Authorized To Work
US for any employer
Timeline
Security Control Room Operator
FIRST COAST SECURITY
05.2021 - Current
Upscale Security Officer
G4S
11.2019 - 05.2021
Kitchen Manager
Hamilton Heights Child Development Center
10.2018 - 11.2019
Cook and Dishwasher
Romeo's Mexican Food and Pizza
06.2017 - 07.2018
Shift Leader/Manager
Toy's R' US
08.2015 - 02.2016
High School Diploma -
Omaha South Magnet High School
Some College (No Degree) - Business Administration And Management
Metropolitan Community College