Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Besinaiz III

Patterson,CA

Summary

Seasoned operations management professional with 20+ years of experience in floor coverings installations and sales. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.

Overview

27
27
years of professional experience

Work History

Project Manager - Service Manager

LeafFilter North Inc.
03.2021 - Current
  • Promoted to Hub Manager which increased duties to include Fresno Branch.
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and offer available solutions.
  • Guided techs on installation techniques, tool usage and proper ladder placement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained effective customer service by responding to service requests quickly to increase overall service turn around by 90%.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Sourced, vetted and managed installers needed to accomplish project goals.
  • Inspected company equipment before and after use by contractors, marking changes in conditions and charging contractors when necessary.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Conducted research to address shipping errors and packaging mistakes.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Reduced waste with staff supervision and using first-in first-out method.
  • Resolved customer complaints in professional and timely manner.
  • Monitored inventory levels and placed orders to replenish stock.
  • Increased installed sales by 27% from previous year for Stockton branch.
  • Increased installed sales by 60% from previous year at Fresno Branch.

Installation Manager

Interior Logic Group - Property Services
11.2019 - 02.2021
  • Oversaw warehouse staff’s handling of supply and maintenance needs.
  • Monitored, coached and supervised team of 21 installation crews in 2019 - 2021.
  • Avoided installation delays by efficiently following through with all site inspections.
  • Monitored supply levels and identified cost-effective materials to reduce project expenses.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Determined project schedule, including sequencing all construction activities for optimal efficiency.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Led by-weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Coordinated with site personnel and contractors to achieve on-time project delivery.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Contributed to flooring installation planning process, including Rehab and Senior Living projects.
  • Maintained accurate inventory of flooring materials and sundries.

  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted research to address shipping errors and packaging mistakes.
  • Handled day-to-day shipping and receiving overseeing more than 100 rolls of flooring material per day.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.

Installation / Operations Manager

Precision Flooring
07.2013 - 11.2019
  • Managed and allocated staff and material resources to meet production goals
  • Optimized returns and investments by effectively managing and directing distribution operations
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Oversaw day-to-day operations, including supervising 15 - 20 installation teams across numerous job sites in Bay Area and Central Valley regions
  • Established work priorities to meet contractual obligations for schedule and installations
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service

Logistics Team Member

CVScaremark
01.2010 - 07.2012
  • Picked products for specific routes according to pick sheets
  • Picked up incoming stock and delivered materials to designated locations
  • Hand picked by management to train peers in proper use of new warehouse system for order selection
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklift's safely and with 0% incident rate
  • Reported inventory balances and cycle counts in both ERP and WMS systems

Commercial Sales

C&S Contract Carpets
06.2008 - 11.2009
  • Serviced accounts on regular basis to propose new products or services and maximize revenue
  • Educated clients on new flooring products and sales promotions updated account information to maintain high standards of client service
  • Increased longevity of commercial and property management accounts by providing individualized customer service and developing relationships with account holders
  • Visited customer locations to determine needs, set up contracts and provide training
  • Used Outlook, Microsoft Office, Google, and Q-Floors to handle current portfolio and prospective leads
  • Brought in new accounts through successful networking strategies and promotional approaches
  • Capitalized on emerging trends in customer preferences and floor coverings marketplaces when developing and implementing targeted solutions
  • Identified business prospects through cold calling, networking, marketing and database leads
  • Utilized lead generating methods averaging 30 cold calls per day.

Flooring Installer

United Carpets and Floor Coverings Inc.
08.1997 - 06.2008
  • Recorded measurements and devised plans to match installation specifications
  • Assisted with scheduling tasks to aid completion of numerous jobs each week
  • Fastened metal treads across door openings or other divisions to secure carpet
  • Pressed carpet into place over tack strips or utilized staples, tape, tacks or glue to secure carpet
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns
  • Secured new or existing tack strips around flooring space to attach edges of new carpet
  • Maintained excellent communication, cleanliness and safety standards on all work sites and projects
  • Managed pre-inspections, site supervision, site measurements, installation, and delivering of material to job sites
  • Completed skilled basic carpentry, including repairing sub-flooring and installing trim
  • Performed repairs and maintenance on flooring applications when necessary
  • Inspected floor surface to assess condition and correct any imperfections potentially affecting carpet or flooring installation
  • Taught team members how to properly prepare job site for installation of flooring materials
  • Performed quality installations within deadline and accurately while adhering to highest standards in customer service
  • Measured, cut and trimmed carpet to fit specific places and work around room features
  • Measured floor area to be carpeted and estimated required materials
  • Led team of 3 to perform installation of flooring materials
  • Mentored junior team members, providing guidance on proper techniques and safety
  • Prepared surfaces, applied adhesives and corrected installation problems, promoting complete customer satisfaction
  • Maintained tools, equipment and work sites
  • Installed carpet and flooring such as laminate and tile for new construction, retail, commercial, and property management customers
  • Reviewed project drawings to perform installation activities according to specifications
  • Cut and trimmed flooring to suit specified area, including doorways and openings, projections and wall edges

Education

General Education - undefined

Leilehua High School
Wahiawa, HI
05.1996

Skills

  • Operations management
  • Performance evaluations
  • Detail-oriented
  • Employee relations
  • Project management
  • Dependable
  • Results-oriented
  • Employee relations and conflict resolution
  • Personable

Timeline

Project Manager - Service Manager

LeafFilter North Inc.
03.2021 - Current

Installation Manager

Interior Logic Group - Property Services
11.2019 - 02.2021

Installation / Operations Manager

Precision Flooring
07.2013 - 11.2019

Logistics Team Member

CVScaremark
01.2010 - 07.2012

Commercial Sales

C&S Contract Carpets
06.2008 - 11.2009

Flooring Installer

United Carpets and Floor Coverings Inc.
08.1997 - 06.2008

General Education - undefined

Leilehua High School

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Jesus Besinaiz III