Jesus Blancaneaux
North Miami beach,Florida
Overview
16
16
years of professional experience
Work History
HVAC Technician
Cousins Air
Deerfield Beach, FL
06.2016 - Current
- Diagnosed HVAC system issues using advanced troubleshooting techniques and tools.
- Performed routine maintenance on heating and cooling units to ensure optimal performance.
- Assisted in installation of HVAC equipment, following safety protocols and manufacturer guidelines.
- Collaborated with team members to streamline service processes and improve efficiency.
- Educated customers on system operations, maintenance tips, and energy-saving practices.
- Conducted inspections to identify potential hazards or compliance issues in HVAC systems.
- Trained junior technicians on proper repair methods and safety standards in the field.
- Implemented preventive maintenance schedules to extend equipment lifespan and reduce breakdowns.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
Service Advisor
Lou Bachrodt Freightliner
Hialeah, FL
03.2014 - 2016
- Managed customer inquiries and service requests to enhance client satisfaction.
- Coordinated service scheduling to optimize technician availability and workflow efficiency.
- Provided expert guidance on vehicle maintenance options, contributing to informed customer decisions.
- Streamlined communication between customers and technicians to improve service turnaround times.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Body Shop Advisor
Palm Peterbilt
Fort Lauderdale, FL
02.2012 - 03.2014
- Guided customers through service options, ensuring understanding of repair processes and timelines.
- Coordinated with technicians to schedule repairs efficiently, improving workflow and customer satisfaction.
- Managed parts inventory, leveraging software tools to ensure availability and reduce delays in service.
- Resolved customer inquiries and complaints, enhancing overall experience and fostering repeat business.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Conducted regular safety inspections within the facility, ensuring compliance with industry standards and regulations.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Managed inventory effectively, maintaining adequate stock levels for commonly used repair parts.
- Inspected vehicles to identify and document repair needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Service Advisor
Freightliner of Miami
Miami, FL
04.2010 - 02.2013
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Coordinated service scheduling to optimize technician availability and workflow efficiency.
- Provided expert guidance on vehicle maintenance options, contributing to informed customer decisions.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
High School Diploma -
Miami Lakes Adult Tech
Miami, FLTimeline
HVAC Technician
Cousins Air
06.2016 - Current
Service Advisor
Lou Bachrodt Freightliner
03.2014 - 2016
Body Shop Advisor
Palm Peterbilt
02.2012 - 03.2014
Service Advisor
Freightliner of Miami
04.2010 - 02.2013
High School Diploma -
Miami Lakes Adult Tech