Jesus Bott
Manager
Phoenix,AZ
Summary
Proven Branch Manager with a strong record of building high-performing teams, expanding business opportunities, and driving sustained growth. Skilled in developing talent, fostering a culture of accountability, service excellence, and implementing strategies that elevate both team performance and customer satisfaction. Adept in business development, operational planning, and policy execution, with achievements including a 50% reduction in maintenance costs and a 250% increase in ancillary revenue. Known for combining empathetic leadership with a data-driven approach to optimize operations, strengthen market presence, and deliver consistent year-over-year growth.
Overview
7
7
years of professional experience
Work History
Branch Manager
Nu Car Rental
Phoenix, AZ
02.2020 - 11.2025
- Launched and built the Phoenix branch from inception, driving year-over-year growth for its first five years, and establishing it as a top-performing location.
- Oversee all day-to-day operations for a high-volume rental branch, managing a 1,200 vehicle fleet, preventive maintenance, cleanliness standards, and turn-back readiness.
- Maximize on-rent utilization in a seasonal market; partnered with fleet leadership to expand inventory during peak periods and strategically de-fleet for optimized sales performance. Consistently maintained
- Developed and enforced safety and security protocols; ensured full audit readiness with accurate paperwork, vehicle records, and key control compliance.
- Redesigned the end-to-end customer journey (reservation → checkout → return), streamlining workflows, and reducing average customer wait times by 50%.
- Oversaw customer escalations with urgency and empathy, improving CSAT/NPS by 10 points.
- Recruited, onboarded, and managed a team of 55 staff (senior managers, supervisors, admin assistants, CSRs, drivers, and rental agents).
- Conducted regular performance reviews for all employees in the branch.
- Developed labor plans and dynamic scheduling models based on historical demand, consistently meeting service-level goals, while outperforming company labor metrics.
- Designed sales templates and coached teams on needs-based selling and objection handling, driving a 250% increase in ancillary revenue per rental (protections, upgrades, add-ons).
- Built and negotiated service partnerships that reduced maintenance costs by 50%; coordinated inter-branch fleet transfers to support regional operations, and maximize vehicle utilization.
- Standardized check-in/check-out inspections reduce customer disputes and chargebacks by 65%.
- Created KPI dashboards and authored weekly reports for the executive team; used data insights to identify performance gaps and optimize branch operations.
- Tools: rental management/POS systems, Excel, and Google Sheets (scheduling, KPI tracking), Microsoft Office Suite, radio and dispatch apps, video security systems (customer service training), inventory control, and budgeting platforms.
Management Trainee
Penske Truck Rental
11.2018 - 01.2020
- Rotational role spanning sales, operations, customer service, and basic finance; learned Penske processes, systems, and safety culture.
- Managed day-to-day truck rental operations; balanced fleet productivity with customer commitments in a fast-paced environment.
- Supported a portfolio of consumer and commercial accounts (including Fortune 500); scoped needs, priced rentals/leases, and prepared proposals.
- Prospected and qualified new leads; nurtured existing relationships to drive repeat business and referrals.
- Ensured complete customer satisfaction at the counter and on the yard; resolved issues quickly to protect on-time operations.
- Coordinated vehicle availability, PM schedules, and DOT/compliance tasks with maintenance teams; assisted with swaps and road-calls.
- Entered activities and opportunities in CRM; compiled weekly performance readouts and identified trends for pipeline and ops improvements.
- Safely operated company vehicles (up to 26’ box trucks) as business needs required; upheld safety policies and a constant state of alertness.
Education
Bachelor of Arts - Marketing & Psychology
University of Nevada, Las Vegas
Las Vegas, Nevada, NV12-2019
Skills
- Policy creation & execution
- Strategic oversight
- Budgeting & reporting
- Auditing expertise
- Legal & regulatory understanding
- Communication excellence
- Leadership & teamwork
- Problem resolution skills
- Empathetic approach
- Bilingual capabilities (English & Spanish)
Timeline
Branch Manager
Nu Car Rental
02.2020 - 11.2025
Management Trainee
Penske Truck Rental
11.2018 - 01.2020
Bachelor of Arts - Marketing & Psychology
University of Nevada, Las Vegas