Jesus Bustamante
Douglas,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Service Advisor
Lawley CDJR
08.2016 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Developed process improvements to enhance overall delivery of service.
Auto Parts Specialist
Donovan Dodge
06.2015 - 08.2016
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased store revenue by cross-selling products and upselling services to customers.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
Education
High School Diploma -
Douglas High School
Douglas, AZ06.2002
Skills
- Membership Inquiries and Renewals
- Staff Training
- Corrective Actions
- Sales Report Generation
- Investigate Claims
- Documentation
- Security Administration
- Telephone Reception
- Special Requests
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Service Advisor
Lawley CDJR
08.2016 - Current
Auto Parts Specialist
Donovan Dodge
06.2015 - 08.2016
High School Diploma -
Douglas High School
Similar Profiles
Adelaide HarneyAdelaide Harney
Production Coordinator at Edith Cowan University (ECU), Mount Lawley CampusProduction Coordinator at Edith Cowan University (ECU), Mount Lawley Campus
Marshall PymontMarshall Pymont
Greenskeeper at Mount Lawley Golf ClubGreenskeeper at Mount Lawley Golf Club
Jade MooreJade Moore
ENROLLED NURSE at St John Of God Mt Lawley HospitalENROLLED NURSE at St John Of God Mt Lawley Hospital
Karri JohnsonKarri Johnson
Construction Manager at LiveOak Fiber, LLCConstruction Manager at LiveOak Fiber, LLC
Eleni UhrienkEleni Uhrienk
Physical Education Instructional Aide at Ray Borane Middle SchoolPhysical Education Instructional Aide at Ray Borane Middle School