Jesus Bustamante
Tucson,Arizona
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
DISTRIC MANANGER
CHURCH'S TEXAS CHICKEN
05.1998 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Shift Supervisor
AutoZone
04.2004 - 12.2005
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
Education
No Degree - BUSINESS
University of Arizona
Tucson, AZ10.2019
High School Diploma -
PUEBLO HIGH SCHOOL
Tucson, AZ05.2000
Skills
- Sales and Marketing
- Lead Generation
- Brand Management
- Team Leadership
- Staff Management
- Maintenance and Repair Management
- Managing Cash Register
- Managing Employee Relations
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
AutoZone
04.2004 - 12.2005
DISTRIC MANANGER
CHURCH'S TEXAS CHICKEN
05.1998 - 08.2023
No Degree - BUSINESS
University of Arizona
High School Diploma -
PUEBLO HIGH SCHOOL
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