Jesus Calzada
Riverside,CA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Cook/Cashier
Zorbas Family Restaurant
08.2019 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Quality Control Inspector
Simplified Staffing
05.2020 - 09.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
Shipping and Receiving Clerk
Menasha Packaging Company
06.2021 - Current
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Documented cargo movement such and obtained onward movement data.
- Updated database with changes in carrier status.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Shipping Lead
Menasha Packaging Company
06.2020 - 10.2023
- Coordinated logistics with vendors to optimize transportation efficiency.
- Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
- Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Partnered with representatives from different carriers to arrange materials shipments.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Sorted and delivered materials to different work areas and staff.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained new team members on company policies and procedures, fostering a positive work culture within the department.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
Receptionist
The Recycler Core
Riverside, CA
10.2024 - Current
- Greeted and assisted visitors, ensuring positive first impressions for guests.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Maintained organized filing system for customer records and office documents.
- Provided administrative support by preparing correspondence and reports as needed.
- Assisted in managing inventory of office supplies, ensuring availability of necessary materials.
- Responded to inquiries promptly, delivering accurate information to clients and stakeholders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
High School Diploma -
John W. North High School
Riverside, CA05-2020
Skills
- Problem Solving
- Organization
- Listening skills
- Cash handling
- Quality Control
- Materials Movement
- Materials Handling
- Inventory Counts
- Critical Thinking
- Clear Communication
- Attention to detail
- Customer service
Timeline
Receptionist
The Recycler Core
10.2024 - Current
Shipping and Receiving Clerk
Menasha Packaging Company
06.2021 - Current
Shipping Lead
Menasha Packaging Company
06.2020 - 10.2023
Quality Control Inspector
Simplified Staffing
05.2020 - 09.2021
Cook/Cashier
Zorbas Family Restaurant
08.2019 - Current
High School Diploma -
John W. North High School