Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Can

Novato,CA

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Receptionist in busy and successful setting are environments I have adapted triumphantly through experience.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

Sonoma Fit
10.2022 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Sales advisor for gym memberships, collected appropriate fees, scheduling personal trainings, and group classes

Front Desk Receptionist/Dental Assistant

Marin Community Clinics
02.2022 - Current
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Call Center Representative

Marin Community Clinics
02.2020 - 01.2022
  • Responded to customer calls and directed their line to the correct department
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Schedule medical or dental appointments at a timely manner

Front Desk Receptionist

Marin YMCA
08.2016 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Opened memberships and scheduling program activities for children
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

San Rafael High School
San Rafael
06.2017

Skills

  • Service Quality
  • Records Preparation
  • Guest Interaction/Inquiries
  • Listening Skills
  • Data Communications
  • Membership Programs
  • Time Management
  • Check in and Checkout Procedures
  • Front Office Support
  • Scheduling
  • Call Transfers
  • POS Transactions

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Associate

Sonoma Fit
10.2022 - Current

Front Desk Receptionist/Dental Assistant

Marin Community Clinics
02.2022 - Current

Call Center Representative

Marin Community Clinics
02.2020 - 01.2022

Front Desk Receptionist

Marin YMCA
08.2016 - 12.2019

High School Diploma -

San Rafael High School

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Jesus Can