Experienced bilingual professional with a successful banking career and a background in managerial and sales roles. Demonstrated expertise in communication, interpersonal skills, and administrative support. Proven track record of meeting company goals through effective management and high productivity. Strong leadership qualities and motivation in competitive environments. Skilled in maintaining accurate accounting systems. Dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-maker with sound judgment. Encouraging manager and analytical problem-solver with a talent for team building and excellent customer relations. Ability to enhance employee engagement and boost performance through training, monitoring, and morale-building skills.
Hi, I’m
Jesus Carrillo
Banker
El Paso,El Paso
Summary
Overview
9
years of professional experience
20
years of post-secondary education
Work History
First Convenience Bank of TexasEl Paso, Texas
Assistant Manager
10.2014 - 06.2022
Job overview
- Responsible for contributing to the operational integrity of the branch in both new accounts and teller operational
- Primary role is generating business and expanding relationship by selling products and services to potential and existent customer within the branch
- Responsible for processing deposits, transfers, withdrawals, vault Teller and other transactions in accordance with established policies and procedures
- Open deposit accounts, take loan applications, respond to customer requests and resolve issues
- Manage customer contacts to provide a high level of customer satisfaction
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
Charlotte RusseEl Paso, Texas
Sales Associate
11.2013 - 10.2015
Job overview
- Complete customer transactions on the cash register
- Reconcile cash register drawers at the end of the shift
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Bath and BodyworksEl Paso, Texas
Sales Associate
11.2013 - 12.2014
Job overview
- Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints
- Complete customer transactions on the cash register
- Reconcile cash register drawers at the end of the shift
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Gaston High SchoolAntony, TX
High School
01.2005 - 05.2025
University Overview
Graduated
Skills
Timeline
Assistant Manager
First Convenience Bank of Texas
10.2014 - 06.2022
Sales Associate
Charlotte Russe
11.2013 - 10.2015
Sales Associate
Bath and Bodyworks
11.2013 - 12.2014
Gaston High School
High School
01.2005 - 05.2025
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