Jesus Castaneda
White Settlement,TX
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
17
17
years of professional experience
Work History
Service Technician
Webb Air Conditioning
Fort Worth, TX
10.2024 - Current
- Diagnose and repair residential HVAC systems using electrical testing, schematics, and manufacturer specifications.
- Troubleshoot compressors, blower motors, thermostats, control boards, and safety circuits.
- Perform full system startups, verify airflow, and ensure optimal equipment performance.
- Provide customers with clear repair vs. replacement recommendations.
- Execute preventative maintenance to extend equipment lifespan and reduce system failures.
- Maintain service vehicle inventory and coordinate parts ordering for efficient repairs.
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks on air conditioning units, enhancing system reliability and efficiency.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Bruno Heating and Air
Fort Worth, TX
09.2023 - 10.2024
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Prepared detailed estimates and presented system solutions to homeowners.
- Assisted with inventory control and equipment procurement.
- Built a reputation for reliable troubleshooting and first-visit issue resolution.
- Managed inventory of parts and tools, ensuring availability for timely service delivery and minimizing downtime.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
A#1 Air
Lewisville, TX
06.2020 - 09.2023
- Conducted thorough inspections of equipment to ensure optimal functionality and address potential malfunctions.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies
- Diagnosed and troubleshot mechanical issues, ensuring optimal system performance.
- Collaborated with team members to troubleshoot complex service issues, fostering a cooperative work environment.
Service Advisor
Hiley Gm Of Fort Worth
Fort Worth, TX
10.2019 - 06.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation for technicians.
- Maintained detailed records of customer interactions and service history using dealership management software.
- Guided customers through vehicle maintenance options, enhancing understanding of services and associated costs.
- Collaborated with service technicians to streamline workflows, improving overall efficiency in service delivery.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Service Advisor
Fairway Chevrolet
Las Vegas, NV
02.2009 - 08.2018
- Provided detailed explanations of service work performed, enhancing customer understanding and satisfaction.
- Developed strong relationships with clients, fostering trust and encouraging repeat business through excellent service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
No Degree - HVAC
Lindsay Cooper Refrigeration
Irving, TXHigh School Diploma -
Desert Pines High School
Las Vegas, NV2008
Skills
- Executed preventive maintenance protocols to ensure optimal equipment performance
- Enhanced system functionality through proactive troubleshooting skills
- Demonstrated flexibility and adaptability in dynamic work environments
- Demonstrated strong mechanical aptitude through hands-on troubleshooting and repair of complex machinery
- Conducted thorough inspections of equipment to ensure operational safety and compliance
- Executed system installation procedures to ensure optimal functionality
Timeline
Service Technician
Webb Air Conditioning
10.2024 - Current
Service Technician
Bruno Heating and Air
09.2023 - 10.2024
Service Technician
A#1 Air
06.2020 - 09.2023
Service Advisor
Hiley Gm Of Fort Worth
10.2019 - 06.2020
Service Advisor
Fairway Chevrolet
02.2009 - 08.2018
No Degree - HVAC
Lindsay Cooper Refrigeration
High School Diploma -
Desert Pines High School