Summary

Overview

Work History

Education

Skills

Languages

Timeline

Jesus Castillo-Sanchez

Palo Alto,CA

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

years of professional experience

Work History

GSOC Analyst

Security Industry Specialists, Inc.

11.2020 - Current

Operate within the Global Security Operations Center (GSOC) at Snowflake headquarters (San Mateo, California) using automated technology to provide integrated intelligence and analytics to monitor security, improve incident response and mitigate risks for 3,992 Snowflake employees across 29 locations worldwide. Facilitate initial screening of individuals entering the site, including determination if the individual may progress based on set thresholds and proper company issued identification.
Monitor and respond to security related email threads and Slack channel message groups via work provided laptop in regards (and not limited) to deactivating lost or stolen work badges, issuing temporary badges, printing badges for new hires, printing replacement badges and deactivating badges for terminated employees upon request or as a scheduled task.
Monitor security cameras from inside of security office via work provided laptop and flat screen monitors, patrol the entire site by foot four times a day, maintain visibility and observe any possible unusual activity on the premises. Investigate and report maintenance and safety conditions which might endanger client, its associates or public safety including hazardous situations or other facility related events, document findings into Daily Activity Report (DAR) or submit an incident report and follow up with management as needed.
Ensure that daily administrative documentation is kept concise and complete, maintain all daily assigned equipment in functional and presentable condition.
Provide excellent customer service to the client, its associates and facilities personnel while promoting a safe and professional work environment.

Route Driver

Purple Tie

11.2019 - 11.2020

Operate company provided van for pick-up and delivery of dry cleaning to 32 of the Bay Area's most renowned companies and businesses.
Verify hundreds of customer orders on storage hanger racks every morning before loading them onto delivery van.
Use company provided smartphone to scan the barcode of each individual item via the "Purple Tie Driver App" which keeps record of all deliveries and sends a automatic email alert to customers when their order has arrived.
Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Driver

Lyft, Inc.

09.2017 - 11.2019

Pick-up and drop-off clients in a punctual and reliable fashion.
Use navigation apps to determine the optimal route for each client.
Conduct vehicle maintenance checks and maintain cleanliness of vehicle regularly.
Interact with passengers in a friendly and professional manner, assist them in loading and
unloading luggage, allow the disabled to ride with service animal and help accommodate
seniors when necessary.

Team Leader

Jack In The Box

03.2012 - 09.2017

Promote role model behavior that motivates and inspires others, demonstrate a strong
awareness and concern for food quality and safety.
Train team members and provide continuous support and coaching in a fast-paced work
environment.
Responsible for sending team members on break and coordinating the relief of their work
stations.
Recount departing cashier′s register box at the end of their shift, deposit exceeded earnings into work safe and assign a new register to oncoming cashier.

Structural Metal Fabricating Manager

The Energy Store Of California

08.2010 - 03.2012

Direct the assembly of structural metal products such as framework or shells for machinery, ovens, tanks, stacks and metal parts for buildings and bridges according to job order.
Locate and mark bending and cutting lines onto work pieces, set up fabricating machines such as breaks, rolls, shears, flame cutters and drill presses from inside of a massive workshop.
Design and construct templates and fixtures then verify work pieces using measuring tape.
Implement quality improvement functions, supervise safety measures, ensure compliance with state regulations and host daily meetings discussing the certainty of a safe work environment.

Education

High School Certificate of Poficiency -

Liberty High School

Lodi, CA

06.2005

GED -

Carlmont High School

Belmont, CA

06.2004