Jesus Castro
Colorado Springs,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhancing customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Sales and Service Specialist
Bridgestone Retail Operations LLC.
06.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicate clearly in writing to both technical and non-technical people
- Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
- Regularly required to lift up to 25-50 pounds. Occasionally required to push and/or pull 100+ pounds with assistance
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Ability to handle different types of situations and conversations driving towards a resolution suitable for all
- Interact daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers
- Perform vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Aeropostale
08.2013 - 08.2014
- Built attractive displays and merchandised products
- Rotated stock using clearance markdowns and special sales promotions
- Created great customer experiences with personalized sales support
- Assisted with receiving, pricing and merchandising
- Processed payments quickly and and made accurate change to keep customer flow moving
Education
High School Diploma -
MacArthur High School
Lawton, OKComputer Networking
Pikes Peak Community College
Colorado Springs, CO2024
Skills
- Customer Service and Assistance
- Safe Deposit Oversight
- Solving Customer Concerns
- Issue and Complaint Resolution
- Resourceful
- Polite, Patient, Caring, Calm and Professional Demeanor
- Time Management
Timeline
Sales and Service Specialist
Bridgestone Retail Operations LLC.
06.2014 - Current
Sales Associate
Aeropostale
08.2013 - 08.2014
High School Diploma -
MacArthur High School
Computer Networking
Pikes Peak Community College