Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jesus Castro

Brownsville,TX

Summary

Dynamic manager with a proven track record at Whataburger LLC, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, achieving departmental goals while fostering a collaborative culture. Skilled in budget control and staff development, driving performance and engagement across diverse teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Whataburger Llc
10.2008 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Roofing Laborer

Zemerman Roofing
04.2006 - 03.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Maintenance

Spencer Building Group, Inc Remodeling Contractors
04.2006 - 03.2007
  • Performed preventive maintenance procedures on vessels.
  • Enhanced application security with regular updates, monitoring, and maintenance.
  • Evaluated fleet maintenance needs regularly, scheduling preventative maintenance to minimize downtime and extend equipment life.
  • Reduced vehicle maintenance costs with regular inspections and adherence to preventative maintenance schedules.
  • Reduced downtime for maintenance by establishing a proactive preventative maintenance schedule.
  • Performed routine machine maintenance and repaired minor damages.
  • Checked flight statuses and plane maintenance for customers.
  • Performed regular equipment maintenance and reported problems to supervisor.
  • Improved hotel maintenance efficiency by implementing a preventive maintenance program for all systems and equipment.
  • Operated computers, GIS technology and maintenance tracking software.
  • Conducted vehicle performance checks and performed maintenance actions.
  • Reported operational deficiencies to supervisor and maintenance personnel to promote timely maintenance of equipment and prevent potential injuries.
  • Reduced maintenance costs by conducting regular inspections and preventive maintenance tasks.
  • Educated customers in proper pool operation and maintenance.
  • Monitored daily operations for efficiency and maintenance issues.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Driver

Los Duran Llc
10.2004 - 03.2006
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Education

GED -

Grand High School
Sacramento, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Budget control
  • Business development
  • Business planning
  • Key performance indicators
  • Financial management
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Brand management
  • Lead generation
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management

Certification

Serve safe food handler

Languages

Spanish and English
Elementary

Timeline

Manager

Whataburger Llc
10.2008 - 03.2025

Roofing Laborer

Zemerman Roofing
04.2006 - 03.2008

Maintenance

Spencer Building Group, Inc Remodeling Contractors
04.2006 - 03.2007

Driver

Los Duran Llc
10.2004 - 03.2006

GED -

Grand High School

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