Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesus Cavazos

McAllen,TX

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Driver

Aspire delivery llc
02.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Operated light trucks to deliver 100+ packages daily in a timely manner

Credit Card Fraud Specialist

Advanced Call Center Technologies, LLC
01.2021 - 02.2022
    • Assisted customer with their needs regarding their credit card accounts after screening and verifying the customers
    • Such amenities where starting fraud claims, billing disputes and assisting them with personal information changes and reporting lost cards
    • De -escalating any situation with customers and changing the tide of the customer experience to assure their satisfaction.
    • Researched and resolved customer complaints and disputes related to credit card accounts.
    • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
    • Investigated and resolved customer disputes related to credit decisions.

Alarm Monitor

Superior Alarms
08.2018 - 04.2019
    • Communicated effectively with customers, answering questions and concerns regarding systems
    • Educated customers on preventive care and regular maintenance to prevent system malfunctions
    • Dispatched Police, Fire department, and EMT as needed
    • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
    • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Scaffold Carpenter

BrandSafway
12.2017 - 05.2018
    • Assembled, erected and dismantled scaffolding structures to meet project needs.
    • Followed OSHA regulations and safety standards when installing and working with scaffolding.
    • Inspected scaffolding for safety and structural integrity before each use.
    • Worked in team-focused environment to collaboratively complete projects on time and within budget.
    • Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
    • Utilized problem-solving skills to troubleshoot and resolve issues with scaffolding structures.
    • Assisted with tying off and securing scaffolding to building structures to optimize safety.
    • Shaped or cut materials to specified measurements using hand tools, machines and power saws.

Carpenter

Brand
09.2017 - 05.2018
    • Planned projects by identifying necessary equipment, tools, and required assistance
    • Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules
    • Worked around live machinery and ongoing operations to complete [Number] scaffolding projects on- time and under budget
    • Built numerous hung, tube and clip and modular scaffolds over tight time frame
    • Used appropriate safety measures and encouraged other team members to do the same in an effort to avoid job site injuries
    • Met production goals by maintaining cost effective levels of spare parts inventory.

Apprentice

Rock Energy Systems
08.2016 - 12.2017
    • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
    • Worked under guidance of experienced professionals to learn trade best practices and techniques.
    • Prepared worksite by setting up required tools and supplies.
    • Supported team with demolition, framing and drywall installation and finishing, applying best practices.
    • Gained experience installing interior and exterior doors, windows and siding, working closely with manager for precise results.
    • Loaded and carried materials to facilitate transport at construction sites.

Apprentice Carpenter

Excel Scaffolding
07.2016 - 08.2016
    • Assisted with movement of materials and equipment to job sites.
    • Observed all OSHA and corporate safety regulations and procedures.
    • Kept job site cleaned up properly and all debris disposed of in respective containers.
    • Gained valuable education in residential and commercial building codes.
    • Cut materials according to specifications in preparation for installation.
    • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
    • Planned and executed work with proper tools and materials to maximize productivity.

Team Leader

Whataburger
08.2014 - 04.2016
  • Trained team on all aspects of operating procedures and company services
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
  • Provided constructive criticism regarding quality assurance on collections team phone calls
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Education

High School Diploma -

La Joya High School
La Joya, TX
2013

Skills

  • Safe Driver Training
  • Customer Service
  • Local Routes Understanding
  • Time Management
  • Customer Response
  • Strong Working Relationships
  • Customer Relationships
  • Dispatch Collaboration
  • Staff Training
  • Issue Resolution
  • Safety Processes

Certification

  • Licensed Electrician Apprentice - June 2020

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Delivery Driver

Aspire delivery llc
02.2022 - Current

Credit Card Fraud Specialist

Advanced Call Center Technologies, LLC
01.2021 - 02.2022

Alarm Monitor

Superior Alarms
08.2018 - 04.2019

Scaffold Carpenter

BrandSafway
12.2017 - 05.2018

Carpenter

Brand
09.2017 - 05.2018

Apprentice

Rock Energy Systems
08.2016 - 12.2017

Apprentice Carpenter

Excel Scaffolding
07.2016 - 08.2016

Team Leader

Whataburger
08.2014 - 04.2016

High School Diploma -

La Joya High School

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Jesus Cavazos